Check Your Membership Status
Ensure that your EduRev Infinity membership is active. Sometimes, payment issues or account settings may prevent access to downloadable documents.
Browser Compatibility
- Use a supported browser: Ensure you are using an updated version of browsers like Chrome, Firefox, or Safari.
- Clear Cache: Clear the browser cache and cookies, as this may resolve loading issues.
Internet Connection
- Stable Connection: Ensure you have a stable internet connection. A weak connection can hinder the download process.
- Try Restarting: Restart your router to refresh the connection.
App vs. Website
- Use the EduRev App: If you are using the website, try downloading the documents via the EduRev mobile app.
- Update the App: Ensure the EduRev app is updated to the latest version.
Document Availability
- Check Document Status: Ensure that the documents you are trying to download are available for your membership tier.
- Contact Support: If specific documents are not downloadable, reach out to EduRev support for clarification.
Account Settings
- Profile Settings: Check your account settings to ensure there are no restrictions on downloads.
- Logout and Login: Sometimes, logging out and back into your account can reset permissions.
Technical Assistance
- Report Issues: If problems persist, report the issue to EduRev’s technical support for personalized help.
- FAQs: Check the FAQ section for common issues related to downloads.
By following these steps, you should be able to resolve any issues preventing you from downloading documents on EduRev.