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The feedback collection boxes installed at the reception of our hotels do not really serve their real purpose. As these boxes are in plain sight, many customers do not feel comfortable depositing the feedback forms in front of the hotel staff. Moreover, the hotel staff can easily access and destroy the feedback form deposited by a guest who intends to report a negative experience. Accordingly, the hotel should make individual phone calls to guests after they have completed their stay, giving them a fair opportunity to express their real experience of staying at the hotel.
Which of the following would it be most important to consider while evaluating the new proposed method of obtaining feedback?
  • a)
    Whether the staff at the hotels will be under pressure to provide better service, fearing that they may be reported in the feedback call
  • b)
    Whether the proposed feedback mechanism has been successful for other hotels catering to the same kind of customers
  • c)
    Whether there will be any cost implications for the hotels of executing the proposed change in the feedback mechanism
  • d)
    Whether there will be any significant increase in the number of guests due to the proposed way in the feedback mechanism
  • e)
    Whether the feedback calls will be conducted by the staff of the hotel that the guest will have stayed in
Correct answer is option 'E'. Can you explain this answer?
Verified Answer
The feedback collection boxes installed at the reception of our hotels...
Argument Analysis
 
Pre-Thinking
Conclusion Clarification
The conclusion says that guests will get a fair opportunity to express their real stay experience if the plan of hotels making PC to guests post their stay is followed.
Pre-Thinking Approach
The question stem asks us to evaluate the new proposed method of obtaining feedback. Let’s examine the linkages and see what additional questions we need to ask in order to determine whether the linkages make logical sense. Please note, as we focus on a particular linkage, we’ll keep the other linkage in mind as well.
Linkage#2
  • Question 1: Will it be the HS making the PC? If yes, then they can edit any negative feedback. If no, then guests will get a fair opportunity to express themselves. If yes, then the problem persists and our belief in the plan is weakened.
  • Question 2: Will the feedback shared by guests afterwards be as reflective of their experience at the hotel as it would have been had they shared it when they were going through the experience at the hotel? If yes, then our belief is strengthened; if no, then it’s weakened as their reactions/feedback might be diluted later.
With this understanding in mind, let’s take a look at the option statements.
 
Answer Choices
A
Whether the staff at the hotels will be under pressure to provide better service, fearing that they may be reported in the feedback call
Incorrect - Irrelevant
The implications of the answers to this choice affect the actual experience of the guests, but it does not tell us anything about the opportunity to express this experience.
B
Whether the proposed feedback mechanism has been successful for other hotels catering to the same kind of customers
Incorrect - Irrelevant
This doesn’t tell us whether the plan will work for this hotel or not as there might have been problems in implementation of the plan in other places.
C
Whether there will be any cost implications for the hotels of executing the proposed change in the feedback mechanism
Incorrect - Irrelevant
The cost implications aren’t relevant; we are only interested in knowing whether the plan will elicit real FB and whether the FB will make it to the right authority.
D
Whether there will be any significant increase in the number of guests due to the proposed way in the feedback mechanism
Incorrect - Irrelevant
Similar to option C, the increase in number of guests does not affect the opportunity to express experience at the hotel.
E
Whether the feedback calls will be conducted by the staff of the hotel that the guest will have stayed in
Correct
This choice is written along the lines of our pre-thinking per Linkage #2, Question 1.
 
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Most Upvoted Answer
The feedback collection boxes installed at the reception of our hotels...
Importance of Feedback Call Conductors
When evaluating the proposed method of obtaining feedback through phone calls, the identity of the caller is crucial for several reasons:
Perception of Bias
- If the feedback calls are conducted by staff from the hotel where the guest stayed, it may lead to biased responses. Guests might feel pressured to provide positive feedback to avoid potential backlash or discomfort.
Trust and Honesty
- Guests are more likely to share their honest experiences if they believe the feedback is confidential and not linked to the hotel staff. This can lead to more valuable insights that can help improve services.
Effectiveness of Feedback
- If the hotel staff conducts the calls, the quality and candor of the feedback may diminish. This can impact the overall effectiveness of the feedback mechanism, making it less useful for addressing areas needing improvement.
Guest Comfort
- Ensuring that feedback is collected by an independent party can enhance guest comfort, encouraging them to share unfiltered opinions, particularly regarding negative experiences.
Implementation of Changes
- Understanding the feedback's authenticity is vital for the hotel to implement meaningful changes. If feedback is skewed due to staff involvement, necessary improvements may not be realized.
In summary, the success of the new feedback method hinges significantly on who conducts the calls, making option 'E' the most critical factor to consider.
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The feedback collection boxes installed at the reception of our hotels do not really serve their real purpose. As these boxes are in plain sight, many customers do not feel comfortable depositing the feedback forms in front of the hotel staff. Moreover, the hotel staff can easily access and destroy the feedback form deposited by a guest who intends to report a negative experience. Accordingly, the hotel should make individual phone calls to guests after they have completed their stay, giving them a fair opportunity to express their real experience of staying at the hotel.Which of the following would it be most important to consider while evaluating the new proposed method of obtaining feedback?a)Whether the staff at the hotels will be under pressure to provide better service, fearing that they may be reported in the feedback callb)Whether the proposed feedback mechanism has been successful for other hotels catering to the same kind of customersc)Whether there will be any cost implications for the hotels of executing the proposed change in the feedback mechanismd)Whether there will be any significant increase in the number of guests due to the proposed way in the feedback mechanisme)Whether the feedback calls will be conducted by the staff of the hotel that the guest will have stayed inCorrect answer is option 'E'. Can you explain this answer?
Question Description
The feedback collection boxes installed at the reception of our hotels do not really serve their real purpose. As these boxes are in plain sight, many customers do not feel comfortable depositing the feedback forms in front of the hotel staff. Moreover, the hotel staff can easily access and destroy the feedback form deposited by a guest who intends to report a negative experience. Accordingly, the hotel should make individual phone calls to guests after they have completed their stay, giving them a fair opportunity to express their real experience of staying at the hotel.Which of the following would it be most important to consider while evaluating the new proposed method of obtaining feedback?a)Whether the staff at the hotels will be under pressure to provide better service, fearing that they may be reported in the feedback callb)Whether the proposed feedback mechanism has been successful for other hotels catering to the same kind of customersc)Whether there will be any cost implications for the hotels of executing the proposed change in the feedback mechanismd)Whether there will be any significant increase in the number of guests due to the proposed way in the feedback mechanisme)Whether the feedback calls will be conducted by the staff of the hotel that the guest will have stayed inCorrect answer is option 'E'. Can you explain this answer? for GMAT 2025 is part of GMAT preparation. The Question and answers have been prepared according to the GMAT exam syllabus. Information about The feedback collection boxes installed at the reception of our hotels do not really serve their real purpose. As these boxes are in plain sight, many customers do not feel comfortable depositing the feedback forms in front of the hotel staff. Moreover, the hotel staff can easily access and destroy the feedback form deposited by a guest who intends to report a negative experience. Accordingly, the hotel should make individual phone calls to guests after they have completed their stay, giving them a fair opportunity to express their real experience of staying at the hotel.Which of the following would it be most important to consider while evaluating the new proposed method of obtaining feedback?a)Whether the staff at the hotels will be under pressure to provide better service, fearing that they may be reported in the feedback callb)Whether the proposed feedback mechanism has been successful for other hotels catering to the same kind of customersc)Whether there will be any cost implications for the hotels of executing the proposed change in the feedback mechanismd)Whether there will be any significant increase in the number of guests due to the proposed way in the feedback mechanisme)Whether the feedback calls will be conducted by the staff of the hotel that the guest will have stayed inCorrect answer is option 'E'. Can you explain this answer? covers all topics & solutions for GMAT 2025 Exam. Find important definitions, questions, meanings, examples, exercises and tests below for The feedback collection boxes installed at the reception of our hotels do not really serve their real purpose. As these boxes are in plain sight, many customers do not feel comfortable depositing the feedback forms in front of the hotel staff. Moreover, the hotel staff can easily access and destroy the feedback form deposited by a guest who intends to report a negative experience. Accordingly, the hotel should make individual phone calls to guests after they have completed their stay, giving them a fair opportunity to express their real experience of staying at the hotel.Which of the following would it be most important to consider while evaluating the new proposed method of obtaining feedback?a)Whether the staff at the hotels will be under pressure to provide better service, fearing that they may be reported in the feedback callb)Whether the proposed feedback mechanism has been successful for other hotels catering to the same kind of customersc)Whether there will be any cost implications for the hotels of executing the proposed change in the feedback mechanismd)Whether there will be any significant increase in the number of guests due to the proposed way in the feedback mechanisme)Whether the feedback calls will be conducted by the staff of the hotel that the guest will have stayed inCorrect answer is option 'E'. Can you explain this answer?.
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Accordingly, the hotel should make individual phone calls to guests after they have completed their stay, giving them a fair opportunity to express their real experience of staying at the hotel.Which of the following would it be most important to consider while evaluating the new proposed method of obtaining feedback?a)Whether the staff at the hotels will be under pressure to provide better service, fearing that they may be reported in the feedback callb)Whether the proposed feedback mechanism has been successful for other hotels catering to the same kind of customersc)Whether there will be any cost implications for the hotels of executing the proposed change in the feedback mechanismd)Whether there will be any significant increase in the number of guests due to the proposed way in the feedback mechanisme)Whether the feedback calls will be conducted by the staff of the hotel that the guest will have stayed inCorrect answer is option 'E'. 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Accordingly, the hotel should make individual phone calls to guests after they have completed their stay, giving them a fair opportunity to express their real experience of staying at the hotel.Which of the following would it be most important to consider while evaluating the new proposed method of obtaining feedback?a)Whether the staff at the hotels will be under pressure to provide better service, fearing that they may be reported in the feedback callb)Whether the proposed feedback mechanism has been successful for other hotels catering to the same kind of customersc)Whether there will be any cost implications for the hotels of executing the proposed change in the feedback mechanismd)Whether there will be any significant increase in the number of guests due to the proposed way in the feedback mechanisme)Whether the feedback calls will be conducted by the staff of the hotel that the guest will have stayed inCorrect answer is option 'E'. 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Accordingly, the hotel should make individual phone calls to guests after they have completed their stay, giving them a fair opportunity to express their real experience of staying at the hotel.Which of the following would it be most important to consider while evaluating the new proposed method of obtaining feedback?a)Whether the staff at the hotels will be under pressure to provide better service, fearing that they may be reported in the feedback callb)Whether the proposed feedback mechanism has been successful for other hotels catering to the same kind of customersc)Whether there will be any cost implications for the hotels of executing the proposed change in the feedback mechanismd)Whether there will be any significant increase in the number of guests due to the proposed way in the feedback mechanisme)Whether the feedback calls will be conducted by the staff of the hotel that the guest will have stayed inCorrect answer is option 'E'. 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Accordingly, the hotel should make individual phone calls to guests after they have completed their stay, giving them a fair opportunity to express their real experience of staying at the hotel.Which of the following would it be most important to consider while evaluating the new proposed method of obtaining feedback?a)Whether the staff at the hotels will be under pressure to provide better service, fearing that they may be reported in the feedback callb)Whether the proposed feedback mechanism has been successful for other hotels catering to the same kind of customersc)Whether there will be any cost implications for the hotels of executing the proposed change in the feedback mechanismd)Whether there will be any significant increase in the number of guests due to the proposed way in the feedback mechanisme)Whether the feedback calls will be conducted by the staff of the hotel that the guest will have stayed inCorrect answer is option 'E'. 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