Table of contents |
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Introduction |
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Objectives of Citizen's Charter |
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Importance of Citizen's Charter |
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Limitations and Challenges |
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Suggested Reforms |
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The Citizens' Charter is a powerful document that embodies an organization's commitment to providing standard, timely, and quality services while addressing grievances. It serves as a catalyst for transparent and accountable governance, empowering citizens and promoting a citizen-centric model. By offering choices and promoting eGovernance, the Citizen's Charter aims to enhance the quality of public services and ensure transparency and right to information.
The Citizen's Charter is a significant instrument for achieving transparent and efficient governance. By empowering citizens, setting standards, and promoting accountability, it aims to improve public service delivery in India. However, addressing the limitations and implementing suggested reforms will be crucial in realizing the true potential of the Citizen's Charter and ensuring its widespread acceptance and effectiveness in promoting good governance.
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