Directions: Read the passage carefully and answer the questions that follow.
Shri Sanjay Kumar Agarwal, Chairperson, Central Board of Indirect Taxes and Customs (CBIC), in presence of all Board Members, today launched a series of initiatives that aim to improve taxpayer experience and enhance transparency.
After the launch, Shri Agarwal said, “The initiatives launched today are a testament to our unwavering commitment to simplifying tax processes and fostering a culture of transparency and trust. By empowering taxpayers and incorporating their suggestions, we are creating a system that is not only efficient but also reflective of citizens needs and aspirations.”
The following four initiatives were launched today:
1. Revised Citizen's Charter: A Commitment to Better Service Standards: The CBIC has introduced a revised Citizen's Charter, which provides updated timelines and service standards for key taxpayer services. Covering areas such as Drawback, Import & Export of Air Cargo, and innovative platforms like CPGRAMS (Centralized Public Grievance Redress and Monitoring System), the new Charter ensures transparency and accountability in service delivery. By including suggestions for Ease of Doing Business (EoDB), the Charter is tailored to meet the evolving needs of taxpayers, reinforcing the government’s commitment to efficiency and responsiveness.
2. ‘Ease of Doing Business’ tab for giving suggestions: A new platform has been launched to enable taxpayers to directly contribute to the ease of doing business (EoDB). This initiative, born out of insights from Chintan Shivir 2023, allows individuals and businesses to share suggestions for improving tax procedures and policies. By inviting active participation, the CBIC fosters a collaborative environment where taxpayers play a vital role in shaping a more streamlined and business-friendly tax regime.
3. Revamped Citizen's Corner: Knowledge at Your Fingertips: The Citizen's Corner online portal has been significantly enhanced to serve as a one-stop hub for tax-related information. Designed to empower taxpayers with knowledge, the Citizen's Corner simplifies self-compliance and encourages voluntary adherence to tax regulations.
4. CBIC Archives: A Digital Window to India’s Tax History: Highlighting its storied legacy, the CBIC has launched a digital archive showcasing the historical evolution of indirect taxes in India. This user-friendly platform now features six (06) interactive menu tiles with approximately 82 submenus, offering taxpayers access to videos, webinars, and the latest updates on various tax-related topics. CBIC Archives offer a comprehensive glimpse into the milestones that have shaped the nation’s economic trajectory. By preserving and sharing this history, the initiative not only pays homage to the institution’s contributions but also educates the public on the pivotal role of indirect taxes in nation-building.
These initiatives underscore the CBIC's commitment to taxpayer-centric governance and digital transformation. By leveraging technology and streamlining processes, the CBIC aims to create a more efficient and transparent tax administration system.
The initiatives are spearheaded by the Directorate General of Taxpayer Services (DGTS) as part of the Government's ongoing efforts to streamline tax administration and foster a conducive business environment.
[Excerpt from PIB "CBIC Launches New Initiatives to Enhance Taxpayer Services" Dated 19/12/24]
Q1: What is the primary goal of the CBIC’s updated Citizen’s Charter?
(a) Increasing tax rates
(b) Enhancing transparency and accountability
(c) Promoting foreign investment
(d) Establishing new tax offices
Ans: (b)
Sol: The updated Citizen’s Charter aims to enhance transparency and accountability in taxpayer services.
Q2: Which new feature allows taxpayers to submit suggestions to the CBIC?
(a) Digital Tax Filing System
(b) Citizen’s Corner
(c) ‘Ease of Doing Business’ tab
(d) Taxpayer Helpdesk
Ans: (c)
Sol: The ‘Ease of Doing Business’ tab enables taxpayers to submit suggestions directly to the CBIC.
Q3: What inspired the creation of the ‘Ease of Doing Business’ tab?
(a) Recommendations from international tax bodies
(b) Suggestions from the Directorate General of Taxpayer Services
(c) Discussions held at Chintan Shivir 2023
(d) Feedback from the World Bank
Ans: (c)
Sol: The ‘Ease of Doing Business’ tab originated from discussions at Chintan Shivir 2023.
Q4: What improvement has been made to the Citizen’s Corner portal?
(a) Introduction of tax calculators
(b) New design for online tax payments
(c) Comprehensive resource for tax rules and compliance
(d) Launch of a mobile app version
Ans: (c)
Sol: The Citizen’s Corner portal now provides a comprehensive resource for tax rules and compliance.
Q5: What does the CBIC’s digital archive showcase?
(a) Profiles of taxpayers
(b) Tax evasion cases
(c) History of indirect taxes in India
(d) Annual revenue reports
Ans: (c)
Sol: The digital archive highlights the history of indirect taxes in India.
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