Administrative Improvement aims to enhance ___ and ___ in public administration.

Efficiency and effectiveness

True or False: The primary objective of Administrative Improvement is to increase bureaucratic red-tapism.

False; the primary objective is to reduce bureaucratic red-tapism.

What is the primary goal of Total Quality Management (TQM) in public administration?

To achieve continuous improvement and enhance citizen satisfaction.

E-Governance primarily utilizes ___ and ___ to enhance public service delivery.

Information and communication technology (ICT) and online portals

True or False: Performance Appraisal in public administration is only concerned with employee promotions.

False; it also aims to improve productivity and set clear performance standards.

What does the Citizen’s Charter promote in public organizations?

Transparency and accountability in service delivery.

What role does Management Information System (MIS) play in public administration?

MIS provides real-time information for decision-making and enhances transparency.

True or False: Public-Private Partnerships (PPP) are designed to limit private sector involvement in public services.

False; PPPs leverage private sector expertise and resources to enhance service delivery.

What is the significance of benchmarking in administrative processes?

It identifies performance gaps and encourages the adoption of best practices.

True or False: Change Management is unnecessary when implementing new administrative reforms.

False; Change Management is crucial for facilitating the adoption of new techniques.

What is the primary challenge faced by E-Governance initiatives?

Digital divide and cybersecurity risks.

What is one example of how O&M units improve efficiency in public administration?

They analyze workflows to redesign administrative procedures.

Fill in the blank: The focus of Total Quality Management (TQM) is on ___ and ___ decision-making.

Data-driven and process optimization