The Hindu Editorial Analysis- 3rd February 2023 | Current Affairs & Hindu Analysis: Daily, Weekly & Monthly - UPSC PDF Download

Why in News?

Recently, OpenAI has introduced a new chatbot called ChatGPT, which is a ‘conversational’ AI and will answer queries just like a human would.

What is ChatGPT?

• About:
  • The ChatGPT can answer “follow-up questions”, and can also “admit its mistakes, challenge incorrect premises, and reject inappropriate requests.”
  • It is based on the company’s GPT 3.5 series of language learning models (LLM).
  • GPT stands for Generative Pre-trained Transformer 3 and this is a kind of computer language model that relies on deep learning techniques to produce human-like text based on inputs.
  • The model is trained to predict what will come next, and that’s why one can technically have a ‘conversation’ with ChatGPT.
  • The chatbot was also trained using Reinforcement Learning from Human Feedback (RLHF).
• Usage:
  • It can be used in real-world applications such as digital marketing, online content creation, answering customer service queries or as some users have found, even to help debug code.
  • The bot can respond to a large range of questions while imitating human speaking styles.
  • It is being seen as a replacement for the basic emails, party planning lists, CVs, and even college essays and homework.
  • It can also be used to write code, as examples have shown.
• Limitations:
  • The chatbot displayed clear racial and sexist biases, which remains a problem with almost all AI models.
  • The chatbot gives answers which are grammatically correct and read well– though some have pointed out that these lack context and substance, which is largely true.
  • ChatGPT occasionally produces inaccurate information and that its knowledge is restricted to global events that occurred before 2021.

What is a Chatbot?

• About:
  • Chatbots, also called chatterbots, is a form of Artificial Intelligence (AI) used in messaging apps.
  • This tool helps add convenience for customers—they are automated programs that interact with customers like a human would and cost little to nothing to engage with.
  • Key examples are chatbots used by businesses in Facebook Messenger, or as virtual assistants, such as Amazon's Alexa.
  • Chatbots tend to operate in one of two ways—either via machine learning or with set guidelines.
  • However, due to advancements in AI technology, chatbots using set guidelines are becoming a historical footnote.
• Types:
  • Chatbot with Set Guidelines:
    • It can only respond to a set number of requests and vocabulary and is only as intelligent as its programming code.
    • An example of a limited bot is an automated banking bot that asks the caller some questions to understand what the caller wants to do.
  • Machine Learning Chatbot:
    • A chatbot that functions through machine learning have an artificial neural network inspired by the neural nodes of the human brain.
    • The bot is programmed to self-learn as it is introduced to new dialogues and words.
    • In effect, as a chatbot receives new voice or textual dialogues, the number of inquiries that it can reply to and the accuracy of each response it gives increases.
    • Meta (as Facebook's parent company is now known) has a machine learning chatbot that creates a platform for companies to interact with their consumers through the Messenger application.
• Advantages:
  • Chatbots are convenient for providing customer service and support 24 hours a day, 7 days a week.
  • They also free up phone lines and are far less expensive over the long run than hiring people to perform support.
  • Using AI and natural language processing, chatbots are becoming better at understanding what customers want and providing the help they need.
  • Companies also like chatbots because they can collect data about customer queries, response times, satisfaction, and so on.
• Disadvantages:
  • Even with natural language processing, they may not fully comprehend a customer's input and may provide incoherent answers.
  • Many chatbots are also limited in the scope of queries that they are able to respond to.
  • Chatbots can be expensive to implement and maintain, especially if they must be customized and updated often.
  • The challenges of AI metamorphosing into sentient are far in the future; however, unethical AI perpetuating historical bias and echoing hate speech are the real dangers to watch for.

• OpenAI is a research institute and company dedicated to developing artificial intelligence technology in a responsible and safe manner.
• It was founded in 2015 by a group of entrepreneurs and researchers that included Elon Musk, Sam Altman, and Greg Brockman.

• ChatGPT is a Language Model, not a chat bot.
• A language model is software that prints out a sequence of words as output that are related to some words given as input with appropriate semantic relation; in practical terms, this means that it can perform tasks such as answering questions and conversing with humans.
• It is frequently used in natural language processing (NLP) applications such as speech recognition, automatic translation, and text generation.

• It can be thought of as a large network of computers that can fine-tune its word output based on feedback provided to it during training stages.
• ChatGPT has been through this training process.
• Reinforcement Learning is the name given to both the training process and the technology.
• All of these technologies are components of artificial intelligence (also called Machine Learning).