Directions: Read the passage carefully and answer the questions that follow.
Insurance regulator Irdai has brought in several reforms in health covers aimed at improving service standards for policyholders. The new norms will require insurers to approve cashless claims within an hour and provide final authorisation for discharge from a hospital within three hours.
Insurers will also need to provide a one-month grace period for annual renewal of health policies and protect benefits under policies renewed within that period.
Irdai has issued a master circular on health insurance products that comes into effect immediately (with certain exceptions). The new circular, which repeals 55 previous circulars, consolidates entitlements in a health insurance policy.
Under the new norms, insurers have to ensure that hospitals release mortal remains immediately in the event of a death during treatment. Companies cannot repudiate a claim without the approval of a Claims Review Committee. For settlement of claims, insurers must insurers and TPAs (third party administrators) must collect documents from hospitals and not call for them from the insured. Policyholders with multiple health insurance policies can select the policy under which they claim the admissible amount. The primary insurer will coordinate the settlement of the balance amount from other insurers. The new rules allow insurers to reward policyholders with no claims during the policy period by offering either an increased sum insured or discounted premium amounts.
Policyholders, who want to cancel their policies, can receive a refund of the premium for the unexpired policy period. All individual health insurance policies are renewable and cannot be denied on the basis of previous claims, except in cases of fraud, non-disclosure, or misrepresentation. No fresh underwriting is required unless there is an increase in the sum insured.
Under the new norms, insurers have been asked to move toward 100% cashless claim settlements and have been directed to empanel all categories of hospitals and healthcare providers, considering the affordability for different population segments. Stricter timelines are imposed on portability requests via the Insurance Information Bureau of India (IIB) portal.
[Excerpt from Times of India “IRDAI Sets New Guidelines for Faster Health Insurance Claims” Dated 30/05/24]
Q1: What is the main objective of the recent statement by the Insurance Regulatory and Development Authority of India (IRDAI)?
(a) To increase premiums for health insurance policies
(b) To decrease policyholder benefits
(c) To make health insurance services more efficient and effective
(d) To limit the availability of cashless claim settlements
Ans: (c) To make health insurance services more efficient and effective
Sol: The main objective of the recent statement by IRDAI is to make health insurance services in India more efficient and effective by improving the cashless claim process and enforcing strict timelines for claim processing.
Q2: What percentage of cashless claim settlements are insurance companies required to aim for according to the new rule?
(a) 50%
(b) 75%
(c) 90%
(d) 100%
Ans: (d) 100%
Sol: The new rule mandates that all insurance companies must aim to settle all claims without using cash, with cash deals being reserved for very rare and special situations.
Q3: What is the penalty for insurance companies that fail to meet the three-hour limit for discharge authorizations?
(a) Suspension of operations
(b) Fine paid from policyholder premiums
(c) Payment of extra costs arising from the delay
(d) Loss of shareholder dividends
Ans: (c) Payment of extra costs arising from the delay
Sol: Insurance companies failing to meet the three-hour limit for discharge authorizations must pay for any extra costs that arose because of the delay, funded by their own resources, particularly funds from their shareholders.
Q4: What adjustment has been made regarding policy cancellation according to the recent statement by IRDAI?
(a) The cancellation period has been increased from 15 days to 30 days
(b) The cancellation period has been reduced from 15 days to 7 days
(c) Written notice is no longer required for cancellation
(d) A fee is charged for policy cancellation
Ans: (b) The cancellation period has been reduced from 15 days to 7 days
Sol: The time period for policy cancellation has been reduced from 15 days to 7 days, and a written notice is now sufficient for cancellation.
Q5: Which of the following is a function or initiative of the IRDAI unrelated to the recent statement?
(a) Launched the “Bima Bemisaal” consumer education website
(b) Instituted a 15-day “Free Look Period” for policy cancellations
(c) Introduction of the Insurance Repository System
(d) Establishment of strict timelines for claim processing
Ans: (c) Introduction of the Insurance Repository System
Sol: The introduction of the Insurance Repository System is a technological advancement by IRDAI and is unrelated to the recent statement about health insurance services.
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