All questions of Controlling for Commerce Exam

Planning is Looking Ahead and Control is Looking Back
Planning and controlling are inseparable. Planning is the primary function of every organisation it is the thinking process, which mean looking ahead or making plans that how desired goal is achieved in future thus it is called a formed looking function on the other hand controlling is a systematic function which measures the actual performance with the planned performance. It compared and analysed the whole process of an organisation and take correcting actions. Thus, it is a backward looking function but the statement "Planning is looking ahead and controlling is looking back" is partially correct because it should be understood that planning is glided by past experiences and the corrective action initiated by control function which aims to improve future performance. Thus, planning and controlling are both backward looking as well as a forward looking function.

Management Control and the Managers in Different Levels

Introduction: Management control is a critical function of management that involves monitoring and regulating the activities of an organization to achieve its goals and objectives effectively. It involves implementing systems, procedures, and policies that ensure that the organization's resources are utilized efficiently and that the organization's objectives are achieved.

Managers at Top Level: Top-level managers are responsible for the overall management of the organization, and they are the primary decision-makers. They are responsible for setting the organization's strategies, goals, and objectives, and they monitor the performance of the organization against these goals. They also ensure that the organization's resources are utilized efficiently and that the organization is meeting its financial targets. Top-level managers use management control tools such as budgets, performance measures, and variance analysis to monitor and regulate the organization's activities.

Managers at Middle Level: Middle-level managers are responsible for implementing the strategies, goals, and objectives set by top-level managers. They are responsible for managing the day-to-day operations of the organization and ensuring that the organization's resources are utilized effectively. Middle-level managers use management control tools such as standard operating procedures, performance measures, and feedback mechanisms to monitor and regulate the organization's activities.

Managers at Lower Level: Lower-level managers are responsible for supervising the employees who carry out the organization's activities. They are responsible for implementing the policies and procedures set by middle-level managers and ensuring that the employees under their supervision are performing their tasks effectively. Lower-level managers use management control tools such as work schedules, job descriptions, and performance evaluations to monitor and regulate the activities of their employees.

Conclusion: Management control is a critical function of management that is carried out by managers at all levels of the organization. Each level of management has a unique role to play in ensuring that the organization's resources are utilized effectively and that the organization's objectives are achieved. Management control tools such as budgets, standard operating procedures, performance measures, and feedback mechanisms are used to monitor and regulate the organization's activities.

An efficient controlling system helps in achieving all the aforementioned objectives. Controlling refers to the process of assessing the progress of the current tasks and activities and setting the work standards to achieve the goals of the organisation. An efficient control system helps in keeping a close watch on the progress of the work towards the accomplishment of the organisational goals and takes the required corrective actions. It helps in tracking the changes taking place in the organisation and the business environment and thereby, helps in judging the accuracy of the standards set. Along with this, controlling boosts employee morale by telling them in advance about what is expected from them and motivating them to work according to the set policies.

C

The task of controlling involves taking corrective action where any deviations are found. Management cannot prevent it and must determine what activities are critical to success and who should have the authority to take corrective action.

Controlling as an essential part of management is forward as well as backward looking. It is a backward looking function in the sense that it assesses the work done and analyses deviations from the set standards. Based on these deviations it attempts to take the required corrective measures. Thus, it guides the future course of action and aims at improving the future performance. In this sense, it is also a forward looking function. Hence, we can say that controlling is forward as well as backward looking function.

I Think (C) Option is the right answer as in the measure of actual performance did not tell us the sales is low or high it's just performance. when you compare both and identify actual and planned performance then only you can say that there is decline in sale. if I am right do support me!!!!

Graphic rating scales, management by objectives and forced ranking are three methods used to measure employee performance.

Obsolete means outdated
when machinery became outdated, it is replaced with new technology

Ans: Option'B' is correct because ---
~MANAGEMENT AUDIT is an EVALUATION of the MANAGEMENT as a whole.
~It critically EXAMINES the full MANAGEMENT PROCESS, i.e. PLANNING, ORGANISING, DIRECTING, and CONTROLLING.
~ It finds out the EFFICIENCY of the MANAGEMENT. To check the efficiency of the MANAGEMENT, the company's plans, OBJECTIVES, POLICIES, PROCEDURES, personnel relations and systems of control are examined very carefully.
~MANAGEMENT AUDITING is conducted by a team of experts.
~They COLLECT DATA from past records, members of management, clients and employees.
~The DATA is ANALYSED and CONCLUSIONS are drawn about MANAGERIAL PERFORMANCE and EFFICIENCY.

Controlling as a function of management refers to the evaluation of actual performance of work against planned or standard performance and taking the corrective action, if necessary.

Explanation:
Controlling is an important function of management that involves monitoring and regulating the activities of individuals and departments to ensure that organizational goals are achieved. However, there are certain aspects of controlling that are not correct. Let's analyze each option:
A: Controlling is pervasive function:
- This statement is correct. Controlling is a pervasive function that is performed at all levels of management and in all departments of an organization. It involves setting standards, measuring performance, comparing it with the standards, and taking corrective action if necessary.
B: Controlling is goal oriented:
- This statement is correct. Controlling is aimed at achieving organizational goals. It helps in determining whether the desired outcomes are being achieved or not and enables managers to make necessary adjustments to ensure goal attainment.
C: Controlling is External Source:
- This statement is not correct. Controlling is an internal process that is conducted by managers within the organization. It involves setting standards, monitoring performance, and taking corrective action. It is not dependent on external sources.
D: Controlling is a continuous process:
- This statement is correct. Controlling is an ongoing and continuous process. It is not a one-time activity but requires regular monitoring and evaluation of performance to ensure that organizational goals are being achieved.
Therefore, the correct answer is option C: Controlling is an external source, which is not correct.

Through controlling, company can track dishonest employees by using tools such as computer monitoring as a part of their control system.

Positive Deviation in Performance

Positive deviation in performance refers to a situation where the actual performance of an individual or organization is better than the standard or expected performance. In other words, it means exceeding the predetermined goal or target set by the company. Positive deviation is a desirable outcome, indicating that the individual or organization has performed exceptionally well.

Factors Contributing to Positive Deviation

Several factors can contribute to positive deviation in performance, including:

1. Skilled Workforce: Having a skilled workforce with the right set of competencies can help organizations achieve positive deviations in performance. Skilled employees can complete tasks more efficiently and effectively, leading to better outcomes.

2. Effective Planning: Effective planning can help organizations achieve their goals by identifying potential risks and developing mitigation strategies. Proper planning can also help optimize resources, leading to better performance.

3. Technology: The use of technology can help organizations achieve positive deviations in performance by increasing efficiency, reducing errors, and improving communication.

4. Motivation: Motivated employees are more likely to perform well and exceed expectations. Proper motivation can come in many forms, such as recognition, incentives, and rewards.

Benefits of Positive Deviation

Positive deviation in performance can bring many benefits to individuals and organizations, including:

1. Improved Reputation: Positive deviation can enhance an individual's or organization's reputation, leading to increased recognition and respect.

2. Increased Profitability: Positive deviation can lead to increased profitability for organizations as they can achieve better outcomes and lower costs.

3. Personal Satisfaction: Individuals who achieve positive deviations in performance can experience personal satisfaction and a sense of accomplishment.

Conclusion

Positive deviation in performance is a desirable outcome that indicates that an individual or organization has performed exceptionally well. Several factors, such as a skilled workforce, effective planning, technology, and motivation, can contribute to positive deviations. Positive deviations bring many benefits, including improved reputation, increased profitability, and personal satisfaction.

Introduction:
Controlling is a management function that involves monitoring and regulating activities to ensure that they are in line with organizational goals and objectives. It helps in maintaining efficiency, effectiveness, and profitability in an organization. Controlling is necessary for all types of enterprises, including medium-level, small-scale, and large-scale enterprises.

Controlling in Medium Level Enterprises:
Medium-level enterprises have a moderate scale of operations and a relatively larger workforce compared to small-scale enterprises. Controlling is essential in medium-level enterprises for the following reasons:

1. Goal Achievement: Controlling helps in ensuring that the activities of the organization are aligned with its goals and objectives. It involves comparing actual performance with planned performance and taking corrective actions if necessary. This ensures that the medium-level enterprise is on track to achieve its targets.

2. Resource Optimization: Controlling helps in optimizing resources such as materials, manpower, and finances. It involves monitoring resource utilization and identifying areas of wastage or inefficiency. By controlling resource usage, medium-level enterprises can reduce costs and improve profitability.

3. Quality Control: Controlling involves monitoring the quality of products or services offered by the medium-level enterprise. It ensures that the desired quality standards are maintained and customer expectations are met. By controlling quality, medium-level enterprises can enhance customer satisfaction and loyalty.

Controlling in Small Scale Enterprises:
Small-scale enterprises have limited resources and a smaller workforce compared to medium or large-scale enterprises. Controlling is necessary in small-scale enterprises for the following reasons:

1. Financial Management: Controlling helps in managing the finances of small-scale enterprises. It involves monitoring cash flows, budgeting, and controlling expenses. By implementing effective financial controls, small-scale enterprises can avoid financial crises and ensure long-term sustainability.

2. Operational Efficiency: Controlling helps in improving operational efficiency in small-scale enterprises. It involves monitoring production processes, identifying bottlenecks, and implementing corrective measures. By controlling operations, small-scale enterprises can enhance productivity and competitiveness.

3. Risk Management: Controlling helps in mitigating risks faced by small-scale enterprises. It involves monitoring market conditions, identifying potential risks, and implementing risk mitigation strategies. By controlling risks, small-scale enterprises can safeguard their assets and ensure business continuity.

Controlling in Large Scale Enterprises:
Large-scale enterprises have a wide range of operations and a significant market presence. Controlling is crucial in large-scale enterprises for the following reasons:

1. Coordination and Integration: Controlling helps in coordinating and integrating various departments and functions within a large-scale enterprise. It ensures that all departments work towards common goals and objectives. By controlling coordination, large-scale enterprises can improve efficiency and reduce conflicts.

2. Performance Evaluation: Controlling involves evaluating the performance of employees, departments, and business units in large-scale enterprises. It helps in identifying areas of improvement and recognizing high-performing individuals or teams. By controlling performance evaluation, large-scale enterprises can motivate employees and enhance overall productivity.

3. Compliance and Governance: Controlling ensures compliance with legal and regulatory requirements in large-scale enterprises. It involves monitoring and enforcing ethical standards, corporate governance, and legal obligations. By controlling compliance, large-scale enterprises can avoid legal penalties and maintain a positive reputation.

Conclusion

A good control system enables management to verify whether the standards set are accurate and objective. By exercising control, a manager seeks to reduce wastage and spoilage of resources.

Control is a costly affair as it involves a lot of expenditure, time and effort. A small enterprise cannot afford to install an expensive control system. It cannot justify the expenses involved. Managers must ensure that the costs of installing and operating a control system should not exceed the benefits derived from it.

Solution to Lack of Motivation Among Employees
There are several corrective actions that can be taken to address the lack of motivation among employees. One effective approach is to provide suitable incentives to inspire and engage employees. Here is a detailed solution:
1. Identify the underlying causes:
- Before implementing any corrective action, it is crucial to identify the root causes of the lack of motivation. This can be done through surveys, feedback sessions, or one-on-one discussions with employees.
2. Revamp the reward system:
- Introduce a rewards and recognition program that acknowledges and appreciates employees' efforts and achievements. This can include monetary incentives, bonuses, gift cards, or even public recognition within the organization.
3. Offer professional development opportunities:
- Provide employees with opportunities for growth and development through training programs, workshops, or sponsorships for certifications. This will not only enhance their skills but also boost their motivation and job satisfaction.
4. Foster a positive work environment:
- Create a positive and supportive work culture that promotes open communication, collaboration, and teamwork. Encourage employees to share their ideas, opinions, and concerns, and ensure that their contributions are valued.
5. Provide meaningful work:
- Assign employees tasks and projects that align with their skills, interests, and strengths. When employees find their work meaningful and purposeful, they are more likely to be motivated and engaged.
6. Establish clear goals and expectations:
- Set clear performance goals and communicate them effectively to employees. Clear expectations help employees understand what is expected of them and provide them with a sense of direction and purpose.
7. Encourage work-life balance:
- Promote a healthy work-life balance by offering flexible work arrangements, such as telecommuting or flexible working hours. This will help employees maintain a balance between their personal and professional lives, reducing stress and increasing motivation.
8. Provide regular feedback and recognition:
- Regularly provide constructive feedback to employees to help them improve their performance. Additionally, recognize and appreciate their achievements and efforts publicly to boost morale and motivation.
9. Foster a culture of trust and respect:
- Create an environment where employees feel trusted, respected, and valued. Encourage managers and leaders to build strong relationships with their team members, listen to their concerns, and provide support when needed.
By implementing these corrective actions, organizations can effectively address the lack of motivation among employees and create a more engaged and productive workforce.

The importance of the controlling function in the above text are:

• Accomplishing organisational goals: It measures the accomplishment of work against the standards and corrects deviations.
• Making efficient use of resources: Resource efficiency means using the Earth's limited resources in a sustainable manner while minimising impacts on the environment.
• Judging accuracy of standards: A good control system enables management to verify whether the standards set are accurate and objective.

- Controlling is expensive:
Controlling involves setting up systems, processes, and mechanisms to monitor and evaluate performance. This can be costly in terms of time, resources, and money. For example, implementing control systems such as budgetary controls or quality control measures require investments in technology, training, and infrastructure. Additionally, the cost of monitoring and measuring performance can add up over time. As a result, some organizations may find it challenging to allocate sufficient resources to effectively implement and maintain control mechanisms.

- Impact on employee motivation:
While controlling can improve employee motivation by providing clear goals and expectations, it can also have the opposite effect. Excessive control and micromanagement can lead to employees feeling demotivated and disengaged. When employees feel like they are constantly being monitored and scrutinized, it can create a negative work environment and erode trust between management and employees.

- Ensuring order and discipline:
One of the goals of controlling is to ensure order and discipline within the organization. However, this can sometimes lead to rigidity and inflexibility. When control mechanisms are too strict and rigid, they can stifle innovation, creativity, and agility. Employees may feel constrained by overly prescriptive rules and procedures, which can hinder their ability to adapt to changing circumstances and respond to new challenges. This can ultimately limit the organization's ability to innovate and stay competitive in the long run.

Controlling

Controlling is the management function that proved helpful in creating an atmosphere of order and discipline in the organization and helped in minimizing dishonest behavior on the part of the employees.

Monitoring Activities
Vinay, as the Chief Operating Officer, started keeping a close check on the progress of activities in the company as he sensed that something was wrong. This monitoring of activities allowed him to identify the problem of decreasing revenues despite fulfilling big orders.

Appointing Cyber Security Expert
Vinay took a proactive step by appointing a cyber security expert to monitor the company's processes. This expert was able to identify that the computer operator was deleting entries from the computers and pocketing the revenues.

Taking Corrective Action
Once the dishonest behavior of the employee was discovered, immediate action was taken by catching the culprit and handing him over to the police. This demonstrated that dishonesty would not be tolerated in the organization.

Creating Order and Discipline
The actions taken by Vinay and the management team created an atmosphere of order and discipline in the organization. The employees became aware that unethical behavior would have consequences, which helped in minimizing such behavior in the future.

In conclusion, the controlling function of management played a crucial role in detecting and rectifying the dishonest behavior within the organization, thereby promoting a culture of honesty and integrity.

Continuous Process of Control
The text emphasizes the aspect of control as a continuous process, which is a fundamental feature of effective management. Here’s a detailed explanation of why option 'A' is correct:
Ongoing Monitoring
- McDonald's implements a Critical Point Control (CPC) approach that necessitates continuous monitoring of activities during cooking and handling processes.
- This vigilance ensures that any food safety threats are addressed promptly, preventing potential hazards before they escalate.
Real-Time Adjustments
- The principle of “less amount many time” indicates that McDonald’s focuses on preparing smaller batches of food consistently rather than cooking large quantities at once.
- This method allows for real-time adjustments based on demand and freshness, aligning with the continuous nature of control.
Specific Holding Times
- The text mentions specific holding times for hamburgers (10 minutes) and French fries (7 minutes), demonstrating a structured approach to maintaining food quality.
- If food items are not sold within these times, they are discarded, which emphasizes the need for ongoing assessment and quick decision-making.
Temperature Checks
- The requirement for milk to be delivered at temperatures below 4° C highlights the constant checks necessary to maintain safety and quality standards.
- Any deviation from this parameter results in immediate action—returning the milk—further illustrating the continuous process of control.
In summary, the highlighted feature of control being a continuous process is underscored by the systematic monitoring, real-time adjustments, and strict adherence to safety and quality standards at McDonald’s. These elements collectively ensure that all operational processes remain effective and aligned with food safety regulations.

Understanding Critical Point Control (CPC)
Critical Point Control (CPC) is a systematic approach that McDonald's implements to ensure food safety. This method focuses on identifying and managing critical control points in the food preparation process.
Key Aspects of Critical Point Control
- Control Focus on KRAs: CPC emphasizes monitoring key result areas (KRAs) that are crucial to maintaining food safety and quality. By concentrating on these areas, potential hazards can be effectively managed.
- Location of CCPs: Critical control points (CCPs) can be placed at any stage in the food production process where there is a risk of food safety hazards. This flexibility allows for tailored interventions that address specific risks unique to each food item or process.
- Time and Management Efficiency: Implementing CPC not only enhances food safety but also allows managers to allocate their time more efficiently. By ensuring that each critical point is monitored, managers can focus on other relevant operational issues without compromising food quality.
Conclusion
Given these explanations, the correct answer is indeed option 'D'—All of the above. Each statement reflects an essential component of the CPC approach, emphasizing its comprehensive nature in managing food safety and operational effectiveness at McDonald's. This structured approach ensures that all potential hazards are addressed, resulting in high-quality food preparation and handling.

No corrective action is required when the deviations are within acceptable limits. However, when the deviations go beyond the acceptable range, especially in the important areas, it demands immediate managerial attention so that deviations do not occur again and standards are accomplished.

Steps in the process of controlling before taking corrective actions.
Establishing standards: This means setting up of the target which needs to be achieved to meet organisational goals eventually. Standards indicate the criteria of performance.
Control standards are categorized as quantitative and qualitative standards. Quantitative standards are expressed in terms of money. Qualitative standards, on the other hand, includes intangible items.
Measurement of actual performance: The actual performance of the employee is measured against the target. With the increasing levels of management, the measurement of performance becomes difficult.
Comparison of actual performance with the standard: This compares the degree of difference between the actual performance and the standard.

Setting performance standards:
Setting performance standards is the first step in the controlling process. In the given text, the statement 'a renowned name for quality sweets since 1950 had maintained its standards ever since then' represents the establishment of a benchmark or standard for the quality of sweets produced by Sameer Sweets. This standard has been maintained over the years, indicating the level of quality that the business aims to achieve.
- This step involves defining the criteria or expectations for performance, in this case, the quality of sweets.
- It provides a clear target for the organization to work towards and helps in ensuring consistency in the quality of products or services.
- By setting high standards for the quality of sweets, Sameer Sweets has built a reputation for excellence in the market.
Therefore, the statement highlights the importance of setting performance standards as a foundational step in the controlling process to ensure that the organization's objectives are met and maintained over time.

Controlling is blind without Planning
Controlling is an essential function of management that involves monitoring and ensuring that the organization's goals are achieved effectively and efficiently. However, without proper planning, controlling becomes blind and ineffective. Here's why:
1. Setting objectives: Planning helps in establishing clear objectives and goals for the organization. These objectives provide a basis for measuring performance and determining whether the organization is on track or not.
2. Identifying key performance indicators (KPIs): Planning helps in identifying the KPIs that need to be monitored and controlled. These KPIs act as benchmarks for measuring performance and making necessary adjustments.
3. Establishing standards: Planning involves setting standards against which actual performance can be compared. These standards serve as a basis for evaluating and controlling performance.
4. Allocating resources: Planning helps in allocating the necessary resources, such as manpower, finances, and materials, to achieve the desired objectives. Without proper planning, resources may be misallocated, leading to inefficiencies and ineffective control.
5. Creating accountability: Planning creates a sense of accountability within the organization. It sets clear expectations and responsibilities for each individual and department, making it easier to assess and control their performance.
6. Identifying potential risks: Planning involves identifying potential risks and developing strategies to mitigate them. Without proper planning, these risks may go unnoticed, leading to unexpected outcomes and ineffective control.
7. Providing a roadmap: Planning provides a roadmap for achieving the desired objectives. It outlines the steps and actions required to reach the goals, making it easier to control and monitor progress.
In conclusion, planning is crucial for effective controlling. It sets the foundation for measuring performance, establishing standards, allocating resources, creating accountability, identifying risks, and providing a roadmap for success. Without proper planning, controlling becomes blind and ineffective, making it difficult to achieve organizational goals.

The measurement of performance revealed declining revenues despite getting big orders which were being fulfilled on time.

Comparing actual performance with standards is an important aspect of the management process. It helps in identifying the deviations from the planned performance and taking corrective actions accordingly. There are several reasons why actual performance is compared with standards, which are explained as follows:

1. To identify deviations: By comparing actual performance with standards, managers can identify the deviations from the planned performance. This helps in understanding the areas where the performance is not up to the mark and needs improvement.

2. To take corrective action: Once the deviations are identified, managers can take corrective actions to improve the performance. This may involve changing the processes, reallocating resources, or providing training to the employees.

3. To improve efficiency: By comparing actual performance with standards, managers can identify the areas where the efficiency can be improved. This helps in reducing the wastage of resources and improving the overall productivity of the organization.

4. To set new standards: If the actual performance consistently exceeds the standards, it may be time to set new standards that are more challenging. This helps in pushing the organization towards continuous improvement.

Therefore, it is important for organizations to regularly compare actual performance with standards to ensure that they are on track towards achieving their goals. This helps in improving the overall performance of the organization and staying competitive in the market.

Negative Deviation refers to a situation where the actual performance of a particular task or activity falls below the standard or expected performance. It indicates that the outcome or result achieved is lower or worse than what was planned or desired. This concept is commonly used in the context of performance evaluation and analysis.

Below are the explanations and details regarding the correct answer:

Definition of Negative Deviation:
Negative Deviation is the term used in performance management to describe a situation where the actual performance is below the standard or expected performance. It indicates a shortfall or a gap between the desired outcome and the actual outcome.

Standard Performance:
Standard Performance is the benchmark or the expected level of performance that is set based on various factors such as industry standards, organizational goals, previous performance, or best practices. It serves as a reference point for evaluating the actual performance.

Actual Performance:
Actual Performance is the real or achieved level of performance in a particular task or activity. It represents the outcome or result that has been accomplished.

Explanation:
When the actual performance falls short of the standard performance, it indicates a negative deviation. This means that the performance has not met the desired level or expectation. It could be due to various reasons such as lack of skills, inadequate resources, poor planning, external factors, or any other obstacles that hinder the achievement of the desired outcome.

Importance of Negative Deviation:
Negative Deviation is an important concept in performance evaluation as it helps in identifying areas of improvement and taking corrective actions. It provides insights into the gaps between the planned and actual performance, helping organizations to understand the reasons behind the underperformance and make necessary adjustments.

Correct Answer:
Option 'A' (Negative Deviation) is the correct answer because it accurately describes a situation where the actual performance is below the standard performance. The term "negative" indicates a shortfall or deficiency in achieving the desired outcome.

The analysis by Vinay revealed the computer operator was deleting the entries from the computers and pocketing the revenues.

Vinay appointed a cyber security expert who monitored the company’s processes and found out that the computer operator was deleting the entries from the computers and pocketing the revenues. He was caught and handed over to the police.