All questions of Consumer Rights for Class 10 Exam

The Odd One Out: Explanation

Introduction: The given options are Tiger, Cow, Lion, and Wolf. We need to identify the odd one out among these four options.

Tiger: Tiger is a wild animal that belongs to the cat family. It is known for its strength, speed, and agility. Tigers are carnivorous animals and they hunt other animals for food.

Cow: Cow is a domestic animal that is widely used for milk and meat production. It is considered as a sacred animal in India and is worshipped by Hindus.

Lion: Lion is a wild animal that belongs to the cat family. It is known for its majestic appearance and is referred to as the 'King of the Jungle'. Lions are carnivorous animals and they hunt other animals for food.

Wolf: Wolf is a wild animal that belongs to the dog family. It is known for its hunting skills and is often associated with howling at the moon. Wolves are carnivorous animals and they hunt other animals for food.

The Odd One Out: The odd one out among these four options is Cow. The reason for this is that Cow is the only domestic animal among the given options whereas the other three options are wild animals. Moreover, Cow is herbivorous and does not hunt other animals for food unlike the other three options which are carnivorous.

Conclusion: Therefore, the correct answer is option 'B' Cow, as it is the odd one out among the given options.

The correct court to which a consumer can approach with a claim of Rs. 40 lakhs is the State Consumer Court.

Explanation:

The Consumer Protection Act, 2019 provides for the establishment of three-tier consumer dispute redressal mechanism:

1. District Consumer Disputes Redressal Commission at the district level
2. State Consumer Disputes Redressal Commission at the state level
3. National Consumer Disputes Redressal Commission at the national level

The jurisdiction of these courts is determined by the value of the claim:

1. District Consumer Disputes Redressal Commission: Up to Rs. 20 lakhs
2. State Consumer Disputes Redressal Commission: Between Rs. 20 lakhs and Rs. 1 crore
3. National Consumer Disputes Redressal Commission: Above Rs. 1 crore

Therefore, in the given scenario, since the claim amount is Rs. 40 lakhs, the appropriate court for the consumer to approach would be the State Consumer Disputes Redressal Commission.

The consumer movement marks 15th March with World Consumer Rights Day every year, as a means of raising global awareness about consumer rights and needs.

COPRA stands for Consumer Protection Act 

Founded in 1947 by a group of delegates from 25 countries, the 67 original technical committees ... It was not until 1987 that ISO 9001 – one of the most recognizable standards today ...

• Consumer Awareness: It is important for consumers to be aware of their rights and responsibilities, as well as the potential risks associated with various products and services. This includes being informed about their legal rights, reading and understanding product labels, and staying updated on consumer protection laws.


• Consumer Forums: These are platforms where consumers can file complaints and seek redressal for any grievances they may have against a company or service provider. Consumer forums play a crucial role in resolving disputes and ensuring that consumers are treated fairly.


• Consumer Protection Councils: These are government bodies or organizations that work towards protecting the interests of consumers. They formulate and enforce consumer protection policies, conduct investigations, and take legal action against companies that engage in unfair or deceptive practices.


• Consumer Movement: The consumer movement refers to the collective efforts of consumers to advocate for their rights and promote fair practices in the marketplace. Consumer movements help raise awareness, influence policy changes, and hold companies accountable for their actions.

By actively participating in consumer awareness programs, utilizing consumer forums, supporting consumer protection councils, and being a part of the consumer movement, consumers can empower themselves and ensure their rights are protected.

Right to Information Act was passed by parliament of India on 15 June 2005 and came fully into force on 12th of Oct 2005. This act is to provide the setting for a practical regime of RTI to individual itizens

24december

Right to Seek Redressal

The Right to Seek Redressal is a right granted to consumers under the Consumer Protection Act, 2019. This right allows consumers to claim compensation for any damage caused by a product they have purchased.

Under this right, consumers can file a complaint with the appropriate consumer forum or commission seeking compensation for any loss or damage caused by a product. The complaint can be filed against the manufacturer, seller, or service provider of the product.

The consumer must provide evidence of the damage caused by the product, such as photographs, receipts, or medical reports, to support their claim. The consumer forum or commission will then investigate the complaint and determine the appropriate compensation to be awarded.

The compensation awarded may include the cost of the product, any medical expenses incurred due to the product, and compensation for mental agony and harassment caused by the product.

In conclusion, the Right to Seek Redressal is an important right granted to consumers that allows them to claim compensation for any damage caused by a product. This right provides consumers with a legal recourse to seek justice and hold manufacturers, sellers, and service providers accountable for any harm caused by their products.

**Explanation:**

When a product carries the logos of ISI, Agmark, or Hallmark, it certifies the quality standards of the product. Let's understand what each of these certifications signifies and how they ensure the quality of the product.

**1. ISI Certification:**

- ISI stands for Indian Standards Institute, which is now known as the Bureau of Indian Standards (BIS).
- ISI certification ensures that the product meets the quality standards and safety requirements set by the BIS.
- It covers a wide range of products such as electrical appliances, consumer goods, industrial products, etc.
- The certification ensures that the product has undergone various tests and inspections to ensure its quality, durability, and safety.
- The ISI mark on a product indicates that it complies with the relevant Indian standards and quality parameters.

**2. Agmark Certification:**

- Agmark is a certification mark given by the Government of India to agricultural products.
- It ensures that the agricultural product meets the quality standards specified by the Agricultural Produce Grading and Marketing Act of 1937.
- Agmark certification is applicable to various agricultural commodities like grains, pulses, oilseeds, fruits, vegetables, spices, etc.
- The certification ensures that the product is of a certain quality, free from adulteration, and meets the specified standards.
- Agmark certification helps in building trust among consumers and promoting fair trade practices in the agricultural sector.

**3. Hallmark Certification:**

- Hallmark certification is given to precious metal products like gold, silver, and platinum.
- It ensures that the metal product meets the purity standards specified by the Bureau of Indian Standards (BIS).
- Hallmark certification provides assurance of the quality and purity of the precious metal.
- The certification includes testing and hallmarking of the metal product, which involves checking its purity, fineness, and other quality parameters.
- The Hallmark logo on a precious metal product guarantees its quality, genuineness, and adherence to the specified standards.

In conclusion, the logos of ISI, Agmark, and Hallmark on a product certify its quality standards. These certifications ensure that the product meets the specified quality parameters, safety requirements, and purity standards set by the respective authorities. Consumers can rely on these certifications to make informed decisions about the products they purchase, knowing that they meet the necessary quality standards.

AGMARK is a certification mark employed on agricultural products in India, assuring that they conform to a set of standards approved by the Directorate of Marketing and Inspection, an agency of the Government of India.

Hallmark Certification for Standardization of Jewellery

Introduction:
In India, the hallmark certification is maintained for standardization of jewellery. It is a quality certification that is provided to the jewellery products to ensure the purity of gold, silver, platinum, and other precious metals used in the jewellery.

What is Hallmark Certification?
Hallmark certification is a process of certifying the purity of precious metals in jewellery. It is a quality certification provided by the Bureau of Indian Standards (BIS). The certification is given to the jewellery products that meet the specified quality standards.

Importance of Hallmark Certification:
The hallmark certification is important for both customers and jewellers. It ensures that the jewellery is made of pure gold, silver, platinum, or other precious metals. For customers, it gives an assurance of the quality of the jewellery they are buying. For jewellers, it helps in building customer trust and confidence.

Process of Hallmark Certification:
The process of hallmark certification involves the following steps:
1. Sample testing of the jewellery to determine its purity.
2. If the jewellery meets the purity standards, it is given a hallmark certification.
3. The hallmark certification includes the BIS logo, purity grade, and jeweller’s identification mark.

Benefits of Hallmark Certification:
The hallmark certification provides the following benefits:
1. Assurance of purity of precious metals used in the jewellery.
2. Builds customer trust and confidence.
3. Increases the value and marketability of the jewellery.
4. Helps in preventing fraud and counterfeit jewellery.

Conclusion:
In conclusion, the hallmark certification is an important certification for standardisation of jewellery in India. It ensures the purity of precious metals used in the jewellery and provides assurance to customers. Therefore, it is important for jewellers to get their jewellery products certified by the Bureau of Indian Standards.

The Consumer Protection Act:
The Consumer Protection Act is the act that was enacted to protect the consumers. Here is a detailed explanation of the act:

• Objective: The Consumer Protection Act aims to protect the rights of consumers and provide them with a mechanism for redressal in case of any unfair trade practices or exploitation.



• Key Provisions: The act provides various provisions to safeguard consumer interests, such as:
  
  
  
  • Establishment of Consumer Protection Councils at national, state, and district levels to promote and protect the rights of consumers.
  
  
  • Establishment of Consumer Dispute Redressal Commissions at district, state, and national levels to provide speedy and efficient resolution of consumer disputes.
  
  
  • Prohibition of unfair trade practices, deceptive advertisements, and misleading representations by businesses.
  
  
  • Right to seek compensation for any loss or injury caused due to defective goods or deficient services.
  
  
  • Provisions for product liability and the right to file class action suits.
  
  
  • Establishment of Consumer Protection Councils at national, state, and district levels to promote and protect the rights of consumers.
  
  
  
  



• Consumer Rights: The act recognizes and protects certain rights of consumers, including:
  
  
  
  • Right to safety: Consumers have the right to be protected against goods or services that are hazardous to life and property.
  
  
  • Right to information: Consumers have the right to be informed about the quality, quantity, price, and other relevant aspects of goods or services.
  
  
  • Right to choose: Consumers have the right to choose from a variety of goods or services at competitive prices.
  
  
  • Right to be heard: Consumers have the right to be heard and have their grievances addressed.
  
  
  • Right to seek redressal: Consumers have the right to seek redressal against unfair trade practices or exploitation.
  
  
  
  



• Consumer Disputes Redressal: The act provides for a three-tier redressal system for consumer disputes:
  
  
  
  • District Consumer Dispute Redressal Commission: Deals with claims up to Rs. 20 lakh.
  
  
  • State Consumer Dispute Redressal Commission: Deals with claims between Rs. 20 lakh and Rs. 1 crore.
  
  
  • National Consumer Dispute Redressal Commission: Deals with claims above Rs. 1 crore.
  
  
  
  



• Consumer Awareness and Education: The act emphasizes the importance of consumer awareness and education by promoting consumer organizations, conducting awareness programs, and encouraging research and publication on consumer-related issues.



• Penalties and Remedies: The act provides for penalties and remedies in case of violations, including compensation, refund, replacement, discontinuation of unfair trade practices, and imprisonment in some cases.

Overall, the Consumer Protection Act plays a crucial role in safeguarding consumer rights and ensuring their protection against unfair

The Act under which consumer courts have been established is the Consumer Protection Act.
The Consumer Protection Act is a legislation enacted by the Government of India in 1986 to protect the rights and interests of consumers. Under this act, consumer courts have been established at various levels to provide a forum for consumers to seek redressal for their grievances against unfair trade practices, defective products, and deficient services.
The consumer courts are known as Consumer Dispute Redressal Forums and they operate at three levels:
1. District Consumer Dispute Redressal Forum: This is the lowest level of consumer court and it is established in each district. It handles complaints involving amounts up to Rs. 20 lakh.
2. State Consumer Dispute Redressal Commission: This is the second level of consumer court and it is established in each state. It handles complaints involving amounts between Rs. 20 lakh and Rs. 1 crore.
3. National Consumer Dispute Redressal Commission: This is the highest level of consumer court and it is established at the national level. It handles complaints involving amounts exceeding Rs. 1 crore.
These consumer courts have the power to hear complaints, issue orders for compensation, and take necessary actions to protect the rights of consumers. They provide a quick and cost-effective means for consumers to seek justice and hold businesses accountable for their actions.
In conclusion, the Consumer Protection Act is the act under which consumer courts have been established in India. These consumer courts provide a platform for consumers to seek redressal for their grievances and ensure that their rights are protected.