What is the difference between consumer court and consumer forum?

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Answer

Consumer Protection Councils are formed by consumers of a city or an area.. It is a non-government voluntary organization. Consumer Courts are set up by the Government. iv. Consumer courts can fine or punish the sellers or manufacturers who follow unfair trade practices whereas Consumer protection Council can develop consumer awareness among the people and help consumers to lodge complaints against the sellers or manufacturers who follow unfair trade practices. In many cases, they represent individual consumers in the courts.

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Consumer court are those places where Consumer forum people's sent helpers

Answer

Difference between Consumer Court and Consumer Forum

Consumer Court and Consumer Forum are both legal bodies established to protect the rights and interests of consumers. They provide a platform for consumers to seek redressal for any grievances they may have against sellers, service providers, or manufacturers. Although the terms Consumer Court and Consumer Forum are often used interchangeably, there are some notable differences between the two.

1. Structure and Hierarchy:
- Consumer Court: Consumer Court is a legal body that operates at the district, state, and national levels. It consists of a hierarchical structure, with the National Consumer Disputes Redressal Commission (NCDRC) at the apex, followed by the State Consumer Disputes Redressal Commissions (SCDRC), and the District Consumer Disputes Redressal Forums (DCDRF) at the lowest level.
- Consumer Forum: Consumer Forum, on the other hand, is a generic term used to refer to the various forums established under the Consumer Protection Act, 2019. These forums include the National Consumer Disputes Redressal Commission (NCDRC), State Consumer Disputes Redressal Commissions (SCDRC), and District Consumer Disputes Redressal Forums (DCDRF).

2. Jurisdiction:
- Consumer Court: Consumer Court has the authority to handle cases involving a higher monetary value. The National Consumer Disputes Redressal Commission (NCDRC) deals with cases involving claims exceeding Rs. 1 crore. The State Consumer Disputes Redressal Commissions (SCDRC) handle cases where the claim value is between Rs. 20 lakhs and Rs. 1 crore. The District Consumer Disputes Redressal Forums (DCDRF) have jurisdiction over cases where the claim value is up to Rs. 20 lakhs.
- Consumer Forum: Consumer Forum is a broader term that encompasses both the Consumer Court and the Consumer Disputes Redressal Commission. It is responsible for resolving consumer complaints regardless of the claim value.

3. Appeals:
- Consumer Court: Decisions made by the National Consumer Disputes Redressal Commission (NCDRC) can be appealed in the Supreme Court of India. The decisions of the State Consumer Disputes Redressal Commissions (SCDRC) can be appealed in the NCDRC. The decisions of the District Consumer Disputes Redressal Forums (DCDRF) can be appealed in the respective SCDRC.
- Consumer Forum: The term 'Consumer Forum' is not specifically associated with the appellate jurisdiction. The higher-level forums, such as the NCDRC and SCDRC, have the authority to hear appeals.

Conclusion:
While Consumer Court and Consumer Forum are often used interchangeably, it is important to understand their differences in terms of structure, jurisdiction, and appeals. The Consumer Court refers specifically to the legal bodies at the district, state, and national levels, while Consumer Forum is a more generic term that encompasses these bodies. Additionally, the Consumer Court has a hierarchical structure and handles cases involving higher claim values, while the Consumer Forum is responsible for resolving consumer complaints at all levels.

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