Dear Sir,

I am writing this letter to express my dissatisfaction regarding an alteration your company made, due to which I missed my business trip to Bangkok.

I booked my ticket on 20 March and reached Manila international airport two hours before my fight scheduled to Bangkok. Due to the recent security alarms in the area, your airline company had made the security check stringent, which made me remain in the queue for almost an hour. I was not informed in advance regarding this change, and this delay made me miss my flight.I was on my way to attend an international business summit on pharmaceuticals at The Peninsula Bangkok on 21 March. As I missed the flight, I had to make an emergency booking on the same evening. However, I had to travel in the economy class and the ticket fare was relatively high.

As many people prefer your airlines for business trips. I would strongly recommend you to keep at least three extra seats reserved for the businessmen in case of an emergency. I would also suggest you to improve your customer service.

I look forward to hearing from you

Yours faithfully,

Clarissa

Letter to Airport Authority Regarding Missed International Flight

Dear Sir/Madam,

I am writing to inform you about the inconvenience I faced due to a problem at the airport which resulted in me missing my international flight. I had booked a flight from your airport to Singapore on 20th July 2021, with a departure time of 7:30 pm. Unfortunately, due to the problem at the airport, I missed my flight and had to reschedule it for the next day.

Problem Faced at the Airport

On the day of my flight, I reached the airport on time and proceeded to the check-in counter to complete the necessary formalities. However, I was informed by the staff that there was a technical glitch in the system, and the check-in process would be delayed. I waited patiently for an hour, hoping that the issue would be resolved soon. However, there was no progress, and the staff could not provide any timeline for the resolution of the problem.

Inconvenience Faced

As a result of this delay, I missed my flight, which caused me a great deal of inconvenience. I had to reschedule my flight for the next day, which meant that I had to stay overnight at a hotel near the airport. This resulted in additional expenses, which I had not planned for, and it also disrupted my travel plans.

Expectations from Airlines

I understand that technical glitches can happen at any airport, and I am not blaming anyone for the inconvenience caused. However, I would like to request that the airlines take appropriate measures to ensure that such incidents do not happen in the future. It would be helpful if the airport authority could work with the airlines to improve the system and prevent such problems from occurring.

In conclusion, I hope that my letter will bring attention to the issue and prompt the necessary action to prevent such incidents in the future. I appreciate your attention to this matter and look forward to your response.

Thank you.

Sincerely,

[Your Name]