Customer Support: We have been receiving complaints about our customer service for a while now. Hiring additional employees to answer phones in the customer service department would improve our service and, therefore, increase the satisfaction of our customers.Human Resources: Hiring more employees is costly. We should give our current employees an incentive to finish every conversation with a customer in the minimum amount of time so that they learn how to optimize their performance.Which of the following, if true, most weakens the suggestion of the Human Resources department?a)Employees new to customer service as an occupation require training, and an adjustment period, which can result in significant expenses.b)In the last 15 years, customer service has made a complete conversion from handling written complaints to dealing with customers solely through electronic mail and telephone calls.c)Increasing the satisfaction of customers can be achieved by reducing the amount of time a caller waits on the line before being answered.d)A recent experiment showed that when given cash bonuses, customer service employees would answer more customer calls per hour, but the level of customer satisfaction would decrease.e)Statistics show that customer service is rated as the most important parameter affecting a customers decision to recommend a product or service to a peer.Correct answer is option 'D'. Can you explain this answer?

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Human Resources: Hiring more employees is costly. We should give our current employees an incentive to finish every conversation with a customer in the minimum amount of time so that they learn how to optimize their performance.

Which of the following, if true, most weakens the suggestion of the Human Resources department?

a)
Employees new to customer service as an occupation require training, and an adjustment period, which can result in significant expenses.
b)
In the last 15 years, customer service has made a complete conversion from handling written complaints to dealing with customers solely through electronic mail and telephone calls.
c)
Increasing the satisfaction of customers can be achieved by reducing the amount of time a caller waits on the line before being answered.
d)
A recent experiment showed that when given cash bonuses, customer service employees would answer more customer calls per hour, but the level of customer satisfaction would decrease.
e)
Statistics show that customer service is rated as the most important parameter affecting a customer's decision to recommend a product or service to a peer.

Correct answer is option 'D'. Can you explain this answer?

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Customer Support: We have been receiving complaints about our customer...

A. Employees new to customer service as an occupation require training, and an adjustment period, which can result in significant expenses.

This option weakens the suggestion of the Human Resources department by highlighting the potential costs and challenges associated with hiring new employees for customer service. It suggests that hiring additional employees might not be a cost-effective solution, as it would require training and an adjustment period, which can result in significant expenses for the company.

B. In the last 15 years, customer service has made a complete conversion from handling written complaints to dealing with customers solely through electronic mail and telephone calls.

This option does not directly weaken the suggestion of the Human Resources department. It provides information about the transformation of customer service methods but does not specifically address the issue of hiring additional employees or incentivizing current employees.

C. Increasing the satisfaction of customers can be achieved by reducing the amount of time a caller waits on the line before being answered.

This option does not weaken the suggestion of the Human Resources department. It suggests an alternative approach to improving customer satisfaction by reducing wait times, but it does not address the question of hiring additional employees or providing incentives to current employees.

D. A recent experiment showed that when given cash bonuses, customer service employees would answer more customer calls per hour, but the level of customer satisfaction would decrease.

This option directly weakens the suggestion of the Human Resources department. It presents evidence from a recent experiment that shows when employees were given cash bonuses to optimize their performance in terms of call volume, it resulted in increased call volume but decreased customer satisfaction. This suggests that focusing solely on speed and call volume may not lead to improved customer satisfaction.

E. Statistics show that customer service is rated as the most important parameter affecting a customer's decision to recommend a product or service to a peer.

This option does not directly weaken the suggestion of the Human Resources department. It provides information about the importance of customer service in influencing customer recommendations, but it does not address the question of hiring additional employees or providing incentives to current employees.

Answered by Talent Skill Learning · View profile

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Customer Support: We have been receiving complaints about our customer service for a while now. Hiring additional employees to answer phones in the customer service department would improve our service and, therefore, increase the satisfaction of our customers.Human Resources: Hiring more employees is costly. We should give our current employees an incentive to finish every conversation with a customer in the minimum amount of time so that they learn how to optimize their performance.Which of the following, if true, most weakens the suggestion of the Human Resources department?a)Employees new to customer service as an occupation require training, and an adjustment period, which can result in significant expenses.b)In the last 15 years, customer service has made a complete conversion from handling written complaints to dealing with customers solely through electronic mail and telephone calls.c)Increasing the satisfaction of customers can be achieved by reducing the amount of time a caller waits on the line before being answered.d)A recent experiment showed that when given cash bonuses, customer service employees would answer more customer calls per hour, but the level of customer satisfaction would decrease.e)Statistics show that customer service is rated as the most important parameter affecting a customers decision to recommend a product or service to a peer.Correct answer is option 'D'. Can you explain this answer?

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Customer Support: We have been receiving complaints about our customer service for a while now. Hiring additional employees to answer phones in the customer service department would improve our service and, therefore, increase the satisfaction of our customers.Human Resources: Hiring more employees is costly. We should give our current employees an incentive to finish every conversation with a customer in the minimum amount of time so that they learn how to optimize their performance.Which of the following, if true, most weakens the suggestion of the Human Resources department?a)Employees new to customer service as an occupation require training, and an adjustment period, which can result in significant expenses.b)In the last 15 years, customer service has made a complete conversion from handling written complaints to dealing with customers solely through electronic mail and telephone calls.c)Increasing the satisfaction of customers can be achieved by reducing the amount of time a caller waits on the line before being answered.d)A recent experiment showed that when given cash bonuses, customer service employees would answer more customer calls per hour, but the level of customer satisfaction would decrease.e)Statistics show that customer service is rated as the most important parameter affecting a customers decision to recommend a product or service to a peer.Correct answer is option 'D'. Can you explain this answer? for GMAT 2024 is part of GMAT preparation. The Question and answers have been prepared according to the GMAT exam syllabus. Information about Customer Support: We have been receiving complaints about our customer service for a while now. Hiring additional employees to answer phones in the customer service department would improve our service and, therefore, increase the satisfaction of our customers.Human Resources: Hiring more employees is costly. We should give our current employees an incentive to finish every conversation with a customer in the minimum amount of time so that they learn how to optimize their performance.Which of the following, if true, most weakens the suggestion of the Human Resources department?a)Employees new to customer service as an occupation require training, and an adjustment period, which can result in significant expenses.b)In the last 15 years, customer service has made a complete conversion from handling written complaints to dealing with customers solely through electronic mail and telephone calls.c)Increasing the satisfaction of customers can be achieved by reducing the amount of time a caller waits on the line before being answered.d)A recent experiment showed that when given cash bonuses, customer service employees would answer more customer calls per hour, but the level of customer satisfaction would decrease.e)Statistics show that customer service is rated as the most important parameter affecting a customers decision to recommend a product or service to a peer.Correct answer is option 'D'. Can you explain this answer? covers all topics & solutions for GMAT 2024 Exam. Find important definitions, questions, meanings, examples, exercises and tests below for Customer Support: We have been receiving complaints about our customer service for a while now. Hiring additional employees to answer phones in the customer service department would improve our service and, therefore, increase the satisfaction of our customers.Human Resources: Hiring more employees is costly. We should give our current employees an incentive to finish every conversation with a customer in the minimum amount of time so that they learn how to optimize their performance.Which of the following, if true, most weakens the suggestion of the Human Resources department?a)Employees new to customer service as an occupation require training, and an adjustment period, which can result in significant expenses.b)In the last 15 years, customer service has made a complete conversion from handling written complaints to dealing with customers solely through electronic mail and telephone calls.c)Increasing the satisfaction of customers can be achieved by reducing the amount of time a caller waits on the line before being answered.d)A recent experiment showed that when given cash bonuses, customer service employees would answer more customer calls per hour, but the level of customer satisfaction would decrease.e)Statistics show that customer service is rated as the most important parameter affecting a customers decision to recommend a product or service to a peer.Correct answer is option 'D'. Can you explain this answer?.

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