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With reference to the Grievance Redressal Assessment and Index, consider the following statements:
- It was conceptualised and designed by the Department of Administrative Reforms and Public Grievances.
- It provides information related to strengths and areas of improvement regarding grievance redressal mechanisms.
Which of the statements given above is/are correct?
- a)1 Only
- b)2 Only
- c)Both 1 and 2
- d)Neither 1 nor 2
Correct answer is option 'C'. Can you explain this answer?
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Most Upvoted Answer
With reference to the Grievance Redressal Assessment and Index, consid...
Recently, the Union Minister of Public Grievances, and Pensions, launched the Grievance Redressal Assessment and Index (GRAI) 2022.
- It was conceptualised and designed by the Department of Administrative Reforms and Public Grievances (DARPG), Govt. of India.
- Objective: To present an organisation-wise comparative picture and provide valuable insights about strengths and areas of improvement regarding the grievance redressal mechanism.
- Eighty-nine Central Ministries and Departments were assessed and ranked based on a comprehensive index in the dimensions of (1) Efficiency, (2) Feedback, (3) Domain and (4) Organisational Commitment and corresponding 12 indicators.
- To compute the index, data between January and December 2022, was used from the Centralised Public Grievance Redressal and Management System (CPGRAMS).
Key facts about CPGRAMS
- It is an online platform available to the citizens 24x7 to lodge their grievances to the public authorities on any subject related to service delivery.
- It is a single portal connected to all the Ministries/Departments of the Government of India and States.
- Every Ministry and State have role-based access to this system.
- It is also accessible to the citizens through a standalone mobile application.
Hence both statements are correct.
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With reference to the Grievance Redressal Assessment and Index, consid...
Introduction:
The Grievance Redressal Assessment and Index is a tool designed by the Department of Administrative Reforms and Public Grievances to evaluate the effectiveness of grievance redressal mechanisms in various government departments and agencies. It provides information on the strengths and areas of improvement in the grievance redressal process.
Statement 1: It was conceptualised and designed by the Department of Administrative Reforms and Public Grievances.
This statement is correct. The Grievance Redressal Assessment and Index was indeed conceptualized and designed by the Department of Administrative Reforms and Public Grievances. The department is responsible for formulating policies and programs for effective public administration and grievance redressal in India.
Statement 2: It provides information related to strengths and areas of improvement regarding grievance redressal mechanisms.
This statement is also correct. The primary objective of the Grievance Redressal Assessment and Index is to provide information on the strengths and weaknesses of grievance redressal mechanisms in government departments and agencies. It helps in identifying the areas where improvements are needed and also highlights the best practices that can be replicated in other departments.
Conclusion:
Both the statements given in the question are correct. The Grievance Redressal Assessment and Index was conceptualized and designed by the Department of Administrative Reforms and Public Grievances, and it provides valuable information on the strengths and areas of improvement in grievance redressal mechanisms.
The Grievance Redressal Assessment and Index is a tool designed by the Department of Administrative Reforms and Public Grievances to evaluate the effectiveness of grievance redressal mechanisms in various government departments and agencies. It provides information on the strengths and areas of improvement in the grievance redressal process.
Statement 1: It was conceptualised and designed by the Department of Administrative Reforms and Public Grievances.
This statement is correct. The Grievance Redressal Assessment and Index was indeed conceptualized and designed by the Department of Administrative Reforms and Public Grievances. The department is responsible for formulating policies and programs for effective public administration and grievance redressal in India.
Statement 2: It provides information related to strengths and areas of improvement regarding grievance redressal mechanisms.
This statement is also correct. The primary objective of the Grievance Redressal Assessment and Index is to provide information on the strengths and weaknesses of grievance redressal mechanisms in government departments and agencies. It helps in identifying the areas where improvements are needed and also highlights the best practices that can be replicated in other departments.
Conclusion:
Both the statements given in the question are correct. The Grievance Redressal Assessment and Index was conceptualized and designed by the Department of Administrative Reforms and Public Grievances, and it provides valuable information on the strengths and areas of improvement in grievance redressal mechanisms.
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With reference to the Grievance Redressal Assessment and Index, consider the following statements: It was conceptualised and designed by the Department of Administrative Reforms and Public Grievances. It provides information related to strengths and areas of improvement regarding grievance redressal mechanisms.Which of the statements given above is/are correct?a)1 Onlyb)2 Onlyc)Both 1 and 2d)Neither 1 nor 2Correct answer is option 'C'. Can you explain this answer?
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