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With reference to the Grievance Redressal Assessment and Index, consider the following statements:
- It was conceptualised and designed by the Department of Administrative Reforms and Public Grievances.
- It provides information related to strengths and areas of improvement regarding grievance redressal mechanisms.
Which of the statements given above is/are correct?
- a)1 Only
- b)2 Only
- c)Both 1 and 2
- d)Neither 1 nor 2
Correct answer is option 'C'. Can you explain this answer?
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Most Upvoted Answer
With reference to the Grievance Redressal Assessment and Index, consid...
The correct answer is option 'C' - Both 1 and 2.
Explanation:
The Grievance Redressal Assessment and Index is an initiative that was conceptualized and designed by the Department of Administrative Reforms and Public Grievances (DARPG). This government department is responsible for improving the delivery of public services and addressing grievances of citizens.
The Grievance Redressal Assessment and Index aims to provide information related to the strengths and areas of improvement regarding grievance redressal mechanisms. It is a tool that assesses the effectiveness of grievance redressal mechanisms in various government departments and agencies. The assessment is done based on certain parameters such as the number of grievances received, the time taken for redressal, the satisfaction level of complainants, the use of technology in grievance redressal, etc.
The index provides a ranking to different departments and agencies based on their performance in grievance redressal. This ranking helps in identifying the best practices and areas where improvements are needed. It also encourages healthy competition among different departments and agencies to improve their grievance redressal mechanisms.
The Grievance Redressal Assessment and Index is an important tool for promoting transparency, accountability, and efficiency in the grievance redressal process. It helps in identifying bottlenecks and challenges in the system and provides recommendations for improvement. By providing information about the strengths and areas of improvement, it enables the government to take necessary steps to enhance the grievance redressal mechanisms and ensure timely and satisfactory resolution of grievances.
In conclusion, both statements given in the question are correct. The Grievance Redressal Assessment and Index was indeed conceptualized and designed by the Department of Administrative Reforms and Public Grievances, and it provides information related to strengths and areas of improvement regarding grievance redressal mechanisms.
Explanation:
The Grievance Redressal Assessment and Index is an initiative that was conceptualized and designed by the Department of Administrative Reforms and Public Grievances (DARPG). This government department is responsible for improving the delivery of public services and addressing grievances of citizens.
The Grievance Redressal Assessment and Index aims to provide information related to the strengths and areas of improvement regarding grievance redressal mechanisms. It is a tool that assesses the effectiveness of grievance redressal mechanisms in various government departments and agencies. The assessment is done based on certain parameters such as the number of grievances received, the time taken for redressal, the satisfaction level of complainants, the use of technology in grievance redressal, etc.
The index provides a ranking to different departments and agencies based on their performance in grievance redressal. This ranking helps in identifying the best practices and areas where improvements are needed. It also encourages healthy competition among different departments and agencies to improve their grievance redressal mechanisms.
The Grievance Redressal Assessment and Index is an important tool for promoting transparency, accountability, and efficiency in the grievance redressal process. It helps in identifying bottlenecks and challenges in the system and provides recommendations for improvement. By providing information about the strengths and areas of improvement, it enables the government to take necessary steps to enhance the grievance redressal mechanisms and ensure timely and satisfactory resolution of grievances.
In conclusion, both statements given in the question are correct. The Grievance Redressal Assessment and Index was indeed conceptualized and designed by the Department of Administrative Reforms and Public Grievances, and it provides information related to strengths and areas of improvement regarding grievance redressal mechanisms.
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Community Answer
With reference to the Grievance Redressal Assessment and Index, consid...
Recently, the Union Minister of Public Grievances, and Pensions, launched the Grievance Redressal Assessment and Index (GRAI) 2022.
- It was conceptualised and designed by the Department of Administrative Reforms and Public Grievances (DARPG), Govt. of India.
- Objective: To present an organisation-wise comparative picture and provide valuable insights about strengths and areas of improvement regarding the grievance redressal mechanism.
- Eighty-nine Central Ministries and Departments were assessed and ranked based on a comprehensive index in the dimensions of (1) Efficiency, (2) Feedback, (3) Domain and (4) Organisational Commitment and corresponding 12 indicators.
- To compute the index, data between January and December 2022, was used from the Centralised Public Grievance Redressal and Management System (CPGRAMS).
Key facts about CPGRAMS
- It is an online platform available to the citizens 24x7 to lodge their grievances to the public authorities on any subject related to service delivery.
- It is a single portal connected to all the Ministries/Departments of the Government of India and States.
- Every Ministry and State have role-based access to this system.
- It is also accessible to the citizens through a standalone mobile application.
Hence both statements are correct.
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With reference to the Grievance Redressal Assessment and Index, consider the following statements: It was conceptualised and designed by the Department of Administrative Reforms and Public Grievances. It provides information related to strengths and areas of improvement regarding grievance redressal mechanisms.Which of the statements given above is/are correct?a)1 Onlyb)2 Onlyc)Both 1 and 2d)Neither 1 nor 2Correct answer is option 'C'. Can you explain this answer?
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