Democracy is a system of government where the power to make decisions lies with the people. It ensures that the decision-making process is fair, transparent, and representative of the will of the majority. In a democratic system, decision-making is based on both norms and procedures.

Norms:
- Norms are the established rules and standards of behavior that guide the functioning of a society. In a democratic system, norms include principles such as equality, fairness, and respect for individual rights.
- Democracy ensures that decision-making is based on these norms by providing equal opportunities for all individuals to participate in the decision-making process. It guarantees that the voices and opinions of all citizens are heard and considered.
- Norms also protect the rights and interests of minority groups, ensuring that their voices are not overlooked or marginalized in the decision-making process.
- By adhering to norms, democracy promotes a sense of accountability and responsibility among decision-makers, as they are expected to act in the best interests of the people they represent.

Procedures:
- Procedures are the established methods and processes through which decisions are made in a democratic system. These procedures include elections, debates, consultations, and other forms of public participation.
- Democracy ensures that decision-making is based on procedures by providing a structured framework for public engagement and input. It ensures that decisions are not made arbitrarily or unilaterally by a select few, but rather through a collective and inclusive process.
- Procedures also ensure transparency and accountability in the decision-making process. Democratic systems often require decision-makers to justify their actions and provide reasons for their choices, thereby increasing transparency and reducing the likelihood of corruption or abuse of power.
- By following established procedures, democracy promotes the rule of law and upholds the principles of fairness and justice.

Conclusion:
In conclusion, democracy ensures decision-making based on both norms and procedures. It recognizes the importance of adhering to established norms of behavior and provides a structured framework of procedures to guide the decision-making process. By doing so, democracy promotes inclusivity, transparency, and accountability, ultimately serving the best interests of the people it represents.