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Which one of the following is not basic elements of the citizen charter?
- a)Description of services being provided by department or the agency
- b)Promotion of various methods to get benefit from the services available
- c)To expect any public record.
- d)Provision for the inspection of the agency's work
Correct answer is option 'D'. Can you explain this answer?
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Most Upvoted Answer
Which one of the following is not basic elements of the citizen charte...
Citizen Charter Elements
- Provision for the inspection of the agency's work:
- It is not considered a basic element of the citizen charter.
- Citizens' Charter:
- Represents the commitment of the Organization towards standard, quality, and time frame of service delivery, grievance redress mechanism, transparency, and accountability.
- The primary objective is to empower citizens in relation to public service delivery.
- Elements of Citizens' Charter:
- Vision and Mission Statement
- Details of business transacted by the organization
- Details of clients
- Description of services being provided by the department or the agency.
- Details of grievance redress mechanism and how to access it
- Promotion of various methods to get benefit from the services available.
- Expectations from the clients
- Provide public records.
- Initiative by DARPG:
- The Department of Administrative Reforms and Public Grievances in the Government of India initiated the coordination, formulation, and operationalization of Citizens' Charters.
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Which one of the following is not basic elements of the citizen charte...
Understanding the Citizen Charter
The Citizen Charter is a crucial framework designed to enhance the accountability of public services. It outlines the rights and responsibilities of citizens while providing a clear guide to the services offered by government agencies.
Basic Elements of the Citizen Charter
Here are the basic elements typically included in a Citizen Charter:
Why Option D is Correct
The correct answer is option 'D' because:
In conclusion, while all aspects of transparency and service delivery are essential, the provision for inspection of an agency's work is not a fundamental element of the Citizen Charter framework.
The Citizen Charter is a crucial framework designed to enhance the accountability of public services. It outlines the rights and responsibilities of citizens while providing a clear guide to the services offered by government agencies.
Basic Elements of the Citizen Charter
Here are the basic elements typically included in a Citizen Charter:
- Description of Services: This element provides a comprehensive overview of the services offered by the department or agency, ensuring transparency in what citizens can expect.
- Promotion of Methods: This aspect includes various methods and channels through which citizens can access and benefit from the available services, promoting accessibility and awareness.
- Expectation of Public Record: Citizens can expect that relevant public records will be openly available, fostering trust and accountability within the agency.
- Provision for Inspection: This is not typically considered a basic element of the Citizen Charter. While some charters may allow for agency inspections, it is not a universal requirement and can vary based on specific governance frameworks.
Why Option D is Correct
The correct answer is option 'D' because:
- Inspections of an agency's work are not a standardized feature of every Citizen Charter.
- Citizen Charters primarily focus on service delivery, accessibility, and citizen rights rather than the operational oversight of the agency.
- Including inspection provisions may complicate the straightforward nature of the charter, which aims to simplify citizen engagement with services.
In conclusion, while all aspects of transparency and service delivery are essential, the provision for inspection of an agency's work is not a fundamental element of the Citizen Charter framework.
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Which one of the following is not basic elements of the citizen charter?a)Description of services being provided by department or the agencyb)Promotion of various methods to get benefit from the services availablec)To expect any public record.d)Provision for the inspection of the agencys workCorrect answer is option 'D'. Can you explain this answer?
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