Under COPRA, a three-tier quasi-judicial machinery at the district, state and national levels was set up for redressal of consumer disputes.
The district level court deals with the cases involving claims upto 20 lakhs, the state level courts between 20 lakhs and 1 crore and the national level court deals with cases involving claims exceeding 1 crore.
If a case is dismissed in district level court, the consumer can also appeal in state and then in National level courts. Thus, the Act has enabled us as consumers to have the right to represent in the consumer courts.
It strengthened the Consumer Movement and provided the consumers with the right to seek redressal against unfair trade practices and exploitation. If any damage is done to a consumer, she has the right to get compensation depending on the degree of damage.

i hope its helpful for us......

Introduction:
The Consumer Protection Act (COPRA) was enacted in 1986 to protect the interests of consumers in India. One of the key provisions of the act is the right of the consumers to represent themselves in the consumer court.

Benefits of the right to represent:
The right to represent oneself in the consumer court provides several benefits to the consumers as follows:
1. Cost-effective: Hiring a lawyer can be expensive for the consumers. By representing themselves, they can save on the legal costs and still get access to justice.
2. Control over the case: Consumers can have better control over their case when they represent themselves. They can present their case in their own words, and the court can understand their concerns better.
3. Faster resolution: Representing oneself can lead to faster resolution of the case as the consumers can present their case without any delay or waiting for a lawyer to be available.

Example:
Let us consider an example of Mr. Sharma who purchased a refrigerator from a reputed brand. Within a few weeks of purchase, the refrigerator stopped working. Mr. Sharma contacted the customer support of the company, but his complaint was not resolved. He then decided to file a complaint in the consumer court.

Mr. Sharma did not have the financial resources to hire a lawyer. He decided to represent himself in the court. He presented his case and explained how he had followed all the instructions provided by the company and yet the refrigerator did not work. The court understood his concerns and ordered the company to replace the refrigerator or refund the amount paid by Mr. Sharma.

If Mr. Sharma had hired a lawyer, it would have cost him a significant amount of money. By representing himself, he was able to save on the legal costs and still get a favorable verdict from the court.

Conclusion:
The right of the consumers to represent themselves in the consumer court is a significant provision of COPRA. It provides several benefits to the consumers, including cost-effectiveness, control over the case, and faster resolution. Consumers can take inspiration from the example of Mr. Sharma and represent themselves in the court to get access to justice.