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Analyse the following caselet and answer the questions that follow:
A pastor had eaten at a restaurant with his troupe of ten and his family. It is a norm to tip the waiter and about 20% of a waiter’s salary comes from these tips. However, while paying the bill, the pastor crossed out the automatic 18% tip charged for parties of more than eight and wrote “I give God 10% why do you get 18%?” above his signature. The chagrined waitress at the restaurant posted a photo of this on the social media. She was subsequently fired for violating company’s policy on customer privacy. This would have been understandable if the restaurant had not posted just 2 weeks ago a customer receipt that was complimenting them. Social media and social activists came heavily upon the management’s ambivalent stand and the firing of the waitress. In response, the company posted a note on their social media page defending their actions. This quickly drew over 10,000 comments, mostly negative, to which the management started responding by posting the same note over and over again. There were also accusations of the company deleting negative comments and blocking users. The restaurant also experienced a sizable drop in their footfall.
The downward spiral continued for the restaurant as the management persisted in defending their actions and argued with those who criticised them. By the following week, the original post had generated over 18,000 negative comments.
Q. Which of the following is the best way forward for the restaurant at this juncture?
  • a)
    Unconditionally restore the waitress to her former position and salary on the ground that she was never at fault in the first place.
  • b)
    Apologise to and reinstate the waitress and ask her to apologize for her breach of customer privacy and post both the apologies on social media.
  • c)
    Reinstate the waitress provided she apologises for her breach of customer privacy and post that apology on the restaurant's social media page.
  • d)
    Reinstate the waitress if and only if she apologizes for her breach of customer privacy and posts that apology on her social media page.
  • e)
    Recruit two waitresses at a higher wage but stick to the original decision of firing the waitress.
Correct answer is option 'B'. Can you explain this answer?
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Verified Answer
Analyse the following caselet and answer the questions that follow:A p...
Since waitress was punished in a disproportionate manner to the mistake she committed, hence, the organization should first apologize to the waitress and offer to re-instate her as early as possible. However, waitress is wrong to display customer details on her personal social media page. She should also apologise for this act of discretion. Hence, the organization should offer to reinstate and ask her to apologizefor her action, in the social media. Hence, B is the best answer.
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Most Upvoted Answer
Analyse the following caselet and answer the questions that follow:A p...
Understanding the Situation
The case highlights a conflict between customer privacy and the public's reaction to a perceived injustice. The waitress shared a controversial incident which led to a social media backlash against the restaurant, reflecting poorly on its management.
The Rationale Behind Option B
- Restoration of Trust: Apologizing and reinstating the waitress acknowledges the emotional aspect of the situation. It shows that the restaurant values its employees and cares about public sentiment.
- Balanced Accountability: Asking the waitress to apologize for her breach of privacy strikes a balance. It holds her accountable while recognizing the complexity of the situation.
- Mitigating Backlash: Publicly addressing the issue through apologies can help mitigate the negative comments and restore the restaurant's reputation. It demonstrates responsiveness to customer concerns.
Consequences of Other Options
- Option A: Unconditional restoration may undermine company policies and could appear as weak leadership.
- Option C: Reinstating her only upon her apology may seem punitive and could exacerbate negative perceptions.
- Option D: Tying her reinstatement to her personal social media apology may appear self-serving and unlikely to rebuild public trust.
- Option E: Hiring new staff while maintaining the firing decision is dismissive and does not address the core issue, prolonging negative sentiment.
Conclusion
In summary, option B is the most balanced and sensible approach. It acknowledges the waitress's breach while also recognizing the restaurant's missteps, ultimately aiming to restore public relations and employee morale.
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Read the following information and choose the best alternative:A pastor bad eaten at a restaurant with his troupe of ten and his family. II is a norm to tip the waiter and about 20% of a waiters salary comes from these lips. However, while paying the bill, the pastor crossed out the automatic 18% lip charged for parties of more than eight and wrote “I give God 10% why do you get 18%?” above his signature. The chagrined waitress at the restaurant posted a photo of this on the social media- She was subsequently fired for violating companys policy on customer privacy.This would have been understandable if the restaurant had not posted just 2 weeks ago & customer receipt that was complimenting them. Social media and social activists came heavily upon the managements ambivalent stand and the firing of the waitress. In response, the company posted a note on their social media page defending their actions. This quickly drew over 10,000 comments, mostly negative, lo which the management started responding by posting the same note over and over again. There were also accusations of the company deleting negative comments and blocking users.The restaurant also experienced a sizable drop in their footfall.The downward spiral continued for the restaurant as the management persisted in defending their actions and argued with those who criticised them. By the following week, the original post had generated over 18,000 negative comments.Q. Which of the following is the best way forward for the restaurant at this juncture?

Analyse the following caselet and answer the questions that follow:A pastor had eaten at a restaurant with his troupe of ten and his family. It is a norm to tip the waiter and about 20% of a waiters salary comes from these tips. However, while paying the bill, the pastor crossed out the automatic 18% tip charged for parties of more than eight and wrote "I give God 10% why do you get 18%?" above his signature. The chagrined waitress at the restaurant posted a photo of this on the social media. She was subsequently fired for violating companys policy on customer privacy. This would have been understandable if the restaurant had not posted just 2 weeks ago a customer receipt that was complimenting them. Social media and social activists came heavily upon the managements ambivalent stand and the firing of the waitress. In response, the company posted a note on their social media page defending their actions. This quickly drew over 10,000 comments, mostly negative, to which the management started responding by posting the same note over and over again. There were also accusations of the company deleting negative comments and blocking users. The restaurant also experienced a sizable drop in their footfall.Q. Who/what is the main cause for the situation becoming unmanageable?

Read the following information and choose the best alternative:A pastor bad eaten at a restaurant with his troupe of ten and his family. II is a norm to tip the waiter and about 20% of a waiters salary comes from these lips. However, while paying the bill, the pastor crossed out the automatic 18% lip charged for parties of more than eight and wrote “I give God 10% why do you get 18%?” above his signature. The chagrined waitress at the restaurant posted a photo of this on the social media- She was subsequently fired for violating companys policy on customer privacy.This would have been understandable if the restaurant had not posted just 2 weeks ago & customer receipt that was complimenting them. Social media and social activists came heavily upon the managements ambivalent stand and the firing of the waitress. In response, the company posted a note on their social media page defending their actions. This quickly drew over 10,000 comments, mostly negative, lo which the management started responding by posting the same note over and over again. There were also accusations of the company deleting negative comments and blocking users.The restaurant also experienced a sizable drop in their footfall.Q. Who/what is the main cause for the situation becoming unmanageable?

Directions: The passage below is followed by some questions based on its content. Answer the questions on the basis of what is stated or implied in the passage.In case you hadnt noticed, were in the middle of a psychedelic renaissance. Research into the healing potential of psychedelics has re-started at prestigious universities such as Johns Hopkins in Baltimore and Imperial College London, and is making rock stars out of the scientists carrying it out. Their findings are being reported with joy and exultation by mainstream media - on CNN, the BBC, even theDaily Mail. Respectable publishers such as Penguin are behind psychedelics bestsellers. The counterculture has gone mainstream.The mystical theory of psychedelics has five key tenets. The first is that psychedelics lead to a mystical experience of unitive, non-dual consciousness, in which all is one, you are united with It, God, the Tao, Brahman, etc. This experience is timeless, ineffable and joyful.Second, that the psychedelic experience is the same as the experience of mystics, found in all religions. Different religions use different terms for ultimate reality, but all mystics are really having the same non-dual experience. This is the theory of the perennial philosophy, promoted by Huxley and other perennialists. Its known in religious studies as the universal core of religious experience theory.Third, that the mystical experience previously occurred mainly to ascetics, and was somewhat rare and unpredictable, therefore scientists dismissed it as ego-regression, psychosis and so forth. But now psychedelics have revealed a predictable and replicable route to mystical experiences, so scientists can study them in the lab. They can measure to what extent a persons experience maps onto the universal core.Fourth, that this scientific research will create an empirical spirituality or neuro-theology. It will prove, or at least make more credible, the transcendent insights of the mystics.And finally, that this will change the world. Humanity will join a new scientific religion of mystical experience, beyond differences of language, nation, culture, religion, class, gender or ethnicity. We will all become liberal environmental progressives. We will all overcome our fear of death. After four centuries of materialism, Western culture will be re-enchanted, but in a predictable, rational and replicable way. Subsequent Johns Hopkins studies found that the stronger the mystical experience induced by psilocybin, the more people were freed from addiction, depression, even the fear of death.The millenarian hope bubbling below the cool, detached surface of the psychedelic renaissance is apparent if you readSacred Knowledge: Psychedelics and Religious Experience(2015) by William Richards, a psychologist at the Johns Hopkins psychedelic lab. The book climaxes in an epilogue of propositions that include: In case you had any doubts, God is; Consciousness, whether we like it or not, appears to be indestructible; and The ultimate nature of matter and mind is the force of energy called love. Its not clear if these propositions are scientific findings or ecstatic poetry.Finally, I think that the mystical theory of psychedelics is closer to theology than to science. Still, we dont need mystical theology to argue for the legalisation of psychedelics. To use the language of secular psychology, psychedelics seem to reliably take people briefly beyond their customary ego and to allow the contents of their subconscious to emerge. Even if youre not mystically inclined, that process can still be very healing.Q.The author of the passage will agree with each of the following EXCEPT that

Directions: Read the passage and answer the question based on it.In case you hadnt noticed, were in the middle of a psychedelic renaissance. Research into the healing potential of psychedelics has re-started at prestigious universities such as Johns Hopkins in Baltimore and Imperial College London, and is making rock stars out of the scientists carrying it out. Their findings are being reported with joy and exultation by mainstream media - on CNN, the BBC, even the Daily Mail. Respectable publishers such as Penguin are behind psychedelics bestsellers. The counterculture has gone mainstream.The mystical theory of psychedelics has five key tenets. The first is that psychedelics lead to a mystical experience of unitive, non-dual consciousness, in which all is one, you are united with It, God, the Tao, Brahman, etc. This experience is timeless, ineffable and joyful.Second, that the psychedelic experience is the same as the experience of mystics, found in all religions. Different religions use different terms for ultimate reality, but all mystics are really having the same non-dual experience. This is the theory of the perennial philosophy, promoted by Huxley and other perennialists. Its known in religious studies as the universal core of religious experience theory.Third, that the mystical experience previously occurred mainly to ascetics, and was somewhat rare and unpredictable, therefore scientists dismissed it as ego-regression, psychosis and so forth. But now psychedelics have revealed a predictable and replicable route to mystical experiences, so scientists can study them in the lab. They can measure to what extent a persons experience maps onto the universal core.Fourth, that this scientific research will create an empirical spirituality or neuro-theology. It will prove, or at least make more credible, the transcendent insights of the mystics.And finally, that this will change the world. Humanity will join a new scientific religion of mystical experience, beyond differences of language, nation, culture, religion, class, gender or ethnicity. We will all become liberal environmental progressives. We will all overcome our fear of death. After four centuries of materialism, Western culture will be re-enchanted, but in a predictable, rational and replicable way. Subsequent Johns Hopkins studies found that the stronger the mystical experience induced by psilocybin, the more people were freed from addiction, depression, even the fear of death.The millenarian hope bubbling below the cool, detached surface of the psychedelic renaissance is apparent if you read Sacred Knowledge: Psychedelics and Religious Experience (2015) by William Richards, a psychologist at the Johns Hopkins psychedelic lab. The book climaxes in an epilogue of propositions that include: In case you had any doubts, God is; Consciousness, whether we like it or not, appears to be indestructible; and The ultimate nature of matter and mind is the force of energy called love. Its not clear if these propositions are scientific findings or ecstatic poetry.Finally, I think that the mystical theory of psychedelics is closer to theology than to science. Still, we dont need mystical theology to argue for the legalization of psychedelics. To use the language of secular psychology, psychedelics seem to reliably take people briefly beyond their customary ego and to allow the contents of their subconscious to emerge. Even if youre not mystically inclined, that process can still be very healing.Q. The author of the passage will agree with each of the followingEXCEPTthat

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Analyse the following caselet and answer the questions that follow:A pastor had eaten at a restaurant with his troupe of ten and his family. It is a norm to tip the waiter and about 20% of a waiter’s salary comes from these tips. However, while paying the bill, the pastor crossed out the automatic 18% tip charged for parties of more than eight and wrote “I give God 10% why do you get 18%?” above his signature. The chagrined waitress at the restaurant posted a photo of this on the social media. She was subsequently fired for violating company’s policy on customer privacy. This would have been understandable if the restaurant had not posted just 2 weeks ago a customer receipt that was complimenting them. Social media and social activists came heavily upon the management’s ambivalent stand and the firing of the waitress. In response, the company posted a note on their social media page defending their actions. This quickly drew over 10,000 comments, mostly negative, to which the management started responding by posting the same note over and over again. There were also accusations of the company deleting negative comments and blocking users. The restaurant also experienced a sizable drop in their footfall.The downward spiral continued for the restaurant as the management persisted in defending their actions and argued with those who criticised them. By the following week, the original post had generated over 18,000 negative comments.Q. Which of the following is the best way forward for the restaurant at this juncture?a)Unconditionally restore the waitress to her former position and salary on the ground that she was never at fault in the first place.b)Apologise to and reinstate the waitress and ask her to apologize for her breach of customer privacy and post both the apologies on social media.c)Reinstate the waitress provided she apologises for her breach of customer privacy and post that apology on the restaurants social media page.d)Reinstate the waitress if and only if she apologizes for her breach of customer privacy and posts that apology on her social media page.e)Recruit two waitresses at a higher wage but stick to the original decision of firing the waitress.Correct answer is option 'B'. Can you explain this answer?
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Analyse the following caselet and answer the questions that follow:A pastor had eaten at a restaurant with his troupe of ten and his family. It is a norm to tip the waiter and about 20% of a waiter’s salary comes from these tips. However, while paying the bill, the pastor crossed out the automatic 18% tip charged for parties of more than eight and wrote “I give God 10% why do you get 18%?” above his signature. The chagrined waitress at the restaurant posted a photo of this on the social media. She was subsequently fired for violating company’s policy on customer privacy. This would have been understandable if the restaurant had not posted just 2 weeks ago a customer receipt that was complimenting them. Social media and social activists came heavily upon the management’s ambivalent stand and the firing of the waitress. In response, the company posted a note on their social media page defending their actions. This quickly drew over 10,000 comments, mostly negative, to which the management started responding by posting the same note over and over again. There were also accusations of the company deleting negative comments and blocking users. The restaurant also experienced a sizable drop in their footfall.The downward spiral continued for the restaurant as the management persisted in defending their actions and argued with those who criticised them. By the following week, the original post had generated over 18,000 negative comments.Q. Which of the following is the best way forward for the restaurant at this juncture?a)Unconditionally restore the waitress to her former position and salary on the ground that she was never at fault in the first place.b)Apologise to and reinstate the waitress and ask her to apologize for her breach of customer privacy and post both the apologies on social media.c)Reinstate the waitress provided she apologises for her breach of customer privacy and post that apology on the restaurants social media page.d)Reinstate the waitress if and only if she apologizes for her breach of customer privacy and posts that apology on her social media page.e)Recruit two waitresses at a higher wage but stick to the original decision of firing the waitress.Correct answer is option 'B'. Can you explain this answer? for CAT 2024 is part of CAT preparation. The Question and answers have been prepared according to the CAT exam syllabus. Information about Analyse the following caselet and answer the questions that follow:A pastor had eaten at a restaurant with his troupe of ten and his family. It is a norm to tip the waiter and about 20% of a waiter’s salary comes from these tips. However, while paying the bill, the pastor crossed out the automatic 18% tip charged for parties of more than eight and wrote “I give God 10% why do you get 18%?” above his signature. The chagrined waitress at the restaurant posted a photo of this on the social media. She was subsequently fired for violating company’s policy on customer privacy. This would have been understandable if the restaurant had not posted just 2 weeks ago a customer receipt that was complimenting them. Social media and social activists came heavily upon the management’s ambivalent stand and the firing of the waitress. In response, the company posted a note on their social media page defending their actions. This quickly drew over 10,000 comments, mostly negative, to which the management started responding by posting the same note over and over again. There were also accusations of the company deleting negative comments and blocking users. The restaurant also experienced a sizable drop in their footfall.The downward spiral continued for the restaurant as the management persisted in defending their actions and argued with those who criticised them. By the following week, the original post had generated over 18,000 negative comments.Q. Which of the following is the best way forward for the restaurant at this juncture?a)Unconditionally restore the waitress to her former position and salary on the ground that she was never at fault in the first place.b)Apologise to and reinstate the waitress and ask her to apologize for her breach of customer privacy and post both the apologies on social media.c)Reinstate the waitress provided she apologises for her breach of customer privacy and post that apology on the restaurants social media page.d)Reinstate the waitress if and only if she apologizes for her breach of customer privacy and posts that apology on her social media page.e)Recruit two waitresses at a higher wage but stick to the original decision of firing the waitress.Correct answer is option 'B'. Can you explain this answer? covers all topics & solutions for CAT 2024 Exam. Find important definitions, questions, meanings, examples, exercises and tests below for Analyse the following caselet and answer the questions that follow:A pastor had eaten at a restaurant with his troupe of ten and his family. It is a norm to tip the waiter and about 20% of a waiter’s salary comes from these tips. However, while paying the bill, the pastor crossed out the automatic 18% tip charged for parties of more than eight and wrote “I give God 10% why do you get 18%?” above his signature. The chagrined waitress at the restaurant posted a photo of this on the social media. She was subsequently fired for violating company’s policy on customer privacy. This would have been understandable if the restaurant had not posted just 2 weeks ago a customer receipt that was complimenting them. Social media and social activists came heavily upon the management’s ambivalent stand and the firing of the waitress. In response, the company posted a note on their social media page defending their actions. This quickly drew over 10,000 comments, mostly negative, to which the management started responding by posting the same note over and over again. There were also accusations of the company deleting negative comments and blocking users. The restaurant also experienced a sizable drop in their footfall.The downward spiral continued for the restaurant as the management persisted in defending their actions and argued with those who criticised them. By the following week, the original post had generated over 18,000 negative comments.Q. Which of the following is the best way forward for the restaurant at this juncture?a)Unconditionally restore the waitress to her former position and salary on the ground that she was never at fault in the first place.b)Apologise to and reinstate the waitress and ask her to apologize for her breach of customer privacy and post both the apologies on social media.c)Reinstate the waitress provided she apologises for her breach of customer privacy and post that apology on the restaurants social media page.d)Reinstate the waitress if and only if she apologizes for her breach of customer privacy and posts that apology on her social media page.e)Recruit two waitresses at a higher wage but stick to the original decision of firing the waitress.Correct answer is option 'B'. Can you explain this answer?.
Solutions for Analyse the following caselet and answer the questions that follow:A pastor had eaten at a restaurant with his troupe of ten and his family. It is a norm to tip the waiter and about 20% of a waiter’s salary comes from these tips. However, while paying the bill, the pastor crossed out the automatic 18% tip charged for parties of more than eight and wrote “I give God 10% why do you get 18%?” above his signature. The chagrined waitress at the restaurant posted a photo of this on the social media. She was subsequently fired for violating company’s policy on customer privacy. This would have been understandable if the restaurant had not posted just 2 weeks ago a customer receipt that was complimenting them. Social media and social activists came heavily upon the management’s ambivalent stand and the firing of the waitress. In response, the company posted a note on their social media page defending their actions. This quickly drew over 10,000 comments, mostly negative, to which the management started responding by posting the same note over and over again. There were also accusations of the company deleting negative comments and blocking users. The restaurant also experienced a sizable drop in their footfall.The downward spiral continued for the restaurant as the management persisted in defending their actions and argued with those who criticised them. By the following week, the original post had generated over 18,000 negative comments.Q. Which of the following is the best way forward for the restaurant at this juncture?a)Unconditionally restore the waitress to her former position and salary on the ground that she was never at fault in the first place.b)Apologise to and reinstate the waitress and ask her to apologize for her breach of customer privacy and post both the apologies on social media.c)Reinstate the waitress provided she apologises for her breach of customer privacy and post that apology on the restaurants social media page.d)Reinstate the waitress if and only if she apologizes for her breach of customer privacy and posts that apology on her social media page.e)Recruit two waitresses at a higher wage but stick to the original decision of firing the waitress.Correct answer is option 'B'. Can you explain this answer? in English & in Hindi are available as part of our courses for CAT. Download more important topics, notes, lectures and mock test series for CAT Exam by signing up for free.
Here you can find the meaning of Analyse the following caselet and answer the questions that follow:A pastor had eaten at a restaurant with his troupe of ten and his family. It is a norm to tip the waiter and about 20% of a waiter’s salary comes from these tips. However, while paying the bill, the pastor crossed out the automatic 18% tip charged for parties of more than eight and wrote “I give God 10% why do you get 18%?” above his signature. The chagrined waitress at the restaurant posted a photo of this on the social media. She was subsequently fired for violating company’s policy on customer privacy. This would have been understandable if the restaurant had not posted just 2 weeks ago a customer receipt that was complimenting them. Social media and social activists came heavily upon the management’s ambivalent stand and the firing of the waitress. In response, the company posted a note on their social media page defending their actions. This quickly drew over 10,000 comments, mostly negative, to which the management started responding by posting the same note over and over again. There were also accusations of the company deleting negative comments and blocking users. The restaurant also experienced a sizable drop in their footfall.The downward spiral continued for the restaurant as the management persisted in defending their actions and argued with those who criticised them. By the following week, the original post had generated over 18,000 negative comments.Q. Which of the following is the best way forward for the restaurant at this juncture?a)Unconditionally restore the waitress to her former position and salary on the ground that she was never at fault in the first place.b)Apologise to and reinstate the waitress and ask her to apologize for her breach of customer privacy and post both the apologies on social media.c)Reinstate the waitress provided she apologises for her breach of customer privacy and post that apology on the restaurants social media page.d)Reinstate the waitress if and only if she apologizes for her breach of customer privacy and posts that apology on her social media page.e)Recruit two waitresses at a higher wage but stick to the original decision of firing the waitress.Correct answer is option 'B'. Can you explain this answer? defined & explained in the simplest way possible. Besides giving the explanation of Analyse the following caselet and answer the questions that follow:A pastor had eaten at a restaurant with his troupe of ten and his family. It is a norm to tip the waiter and about 20% of a waiter’s salary comes from these tips. However, while paying the bill, the pastor crossed out the automatic 18% tip charged for parties of more than eight and wrote “I give God 10% why do you get 18%?” above his signature. The chagrined waitress at the restaurant posted a photo of this on the social media. She was subsequently fired for violating company’s policy on customer privacy. This would have been understandable if the restaurant had not posted just 2 weeks ago a customer receipt that was complimenting them. Social media and social activists came heavily upon the management’s ambivalent stand and the firing of the waitress. In response, the company posted a note on their social media page defending their actions. This quickly drew over 10,000 comments, mostly negative, to which the management started responding by posting the same note over and over again. There were also accusations of the company deleting negative comments and blocking users. The restaurant also experienced a sizable drop in their footfall.The downward spiral continued for the restaurant as the management persisted in defending their actions and argued with those who criticised them. By the following week, the original post had generated over 18,000 negative comments.Q. Which of the following is the best way forward for the restaurant at this juncture?a)Unconditionally restore the waitress to her former position and salary on the ground that she was never at fault in the first place.b)Apologise to and reinstate the waitress and ask her to apologize for her breach of customer privacy and post both the apologies on social media.c)Reinstate the waitress provided she apologises for her breach of customer privacy and post that apology on the restaurants social media page.d)Reinstate the waitress if and only if she apologizes for her breach of customer privacy and posts that apology on her social media page.e)Recruit two waitresses at a higher wage but stick to the original decision of firing the waitress.Correct answer is option 'B'. Can you explain this answer?, a detailed solution for Analyse the following caselet and answer the questions that follow:A pastor had eaten at a restaurant with his troupe of ten and his family. It is a norm to tip the waiter and about 20% of a waiter’s salary comes from these tips. However, while paying the bill, the pastor crossed out the automatic 18% tip charged for parties of more than eight and wrote “I give God 10% why do you get 18%?” above his signature. The chagrined waitress at the restaurant posted a photo of this on the social media. She was subsequently fired for violating company’s policy on customer privacy. This would have been understandable if the restaurant had not posted just 2 weeks ago a customer receipt that was complimenting them. Social media and social activists came heavily upon the management’s ambivalent stand and the firing of the waitress. In response, the company posted a note on their social media page defending their actions. This quickly drew over 10,000 comments, mostly negative, to which the management started responding by posting the same note over and over again. There were also accusations of the company deleting negative comments and blocking users. The restaurant also experienced a sizable drop in their footfall.The downward spiral continued for the restaurant as the management persisted in defending their actions and argued with those who criticised them. By the following week, the original post had generated over 18,000 negative comments.Q. Which of the following is the best way forward for the restaurant at this juncture?a)Unconditionally restore the waitress to her former position and salary on the ground that she was never at fault in the first place.b)Apologise to and reinstate the waitress and ask her to apologize for her breach of customer privacy and post both the apologies on social media.c)Reinstate the waitress provided she apologises for her breach of customer privacy and post that apology on the restaurants social media page.d)Reinstate the waitress if and only if she apologizes for her breach of customer privacy and posts that apology on her social media page.e)Recruit two waitresses at a higher wage but stick to the original decision of firing the waitress.Correct answer is option 'B'. Can you explain this answer? has been provided alongside types of Analyse the following caselet and answer the questions that follow:A pastor had eaten at a restaurant with his troupe of ten and his family. It is a norm to tip the waiter and about 20% of a waiter’s salary comes from these tips. However, while paying the bill, the pastor crossed out the automatic 18% tip charged for parties of more than eight and wrote “I give God 10% why do you get 18%?” above his signature. The chagrined waitress at the restaurant posted a photo of this on the social media. She was subsequently fired for violating company’s policy on customer privacy. This would have been understandable if the restaurant had not posted just 2 weeks ago a customer receipt that was complimenting them. Social media and social activists came heavily upon the management’s ambivalent stand and the firing of the waitress. In response, the company posted a note on their social media page defending their actions. This quickly drew over 10,000 comments, mostly negative, to which the management started responding by posting the same note over and over again. There were also accusations of the company deleting negative comments and blocking users. The restaurant also experienced a sizable drop in their footfall.The downward spiral continued for the restaurant as the management persisted in defending their actions and argued with those who criticised them. By the following week, the original post had generated over 18,000 negative comments.Q. Which of the following is the best way forward for the restaurant at this juncture?a)Unconditionally restore the waitress to her former position and salary on the ground that she was never at fault in the first place.b)Apologise to and reinstate the waitress and ask her to apologize for her breach of customer privacy and post both the apologies on social media.c)Reinstate the waitress provided she apologises for her breach of customer privacy and post that apology on the restaurants social media page.d)Reinstate the waitress if and only if she apologizes for her breach of customer privacy and posts that apology on her social media page.e)Recruit two waitresses at a higher wage but stick to the original decision of firing the waitress.Correct answer is option 'B'. Can you explain this answer? theory, EduRev gives you an ample number of questions to practice Analyse the following caselet and answer the questions that follow:A pastor had eaten at a restaurant with his troupe of ten and his family. It is a norm to tip the waiter and about 20% of a waiter’s salary comes from these tips. However, while paying the bill, the pastor crossed out the automatic 18% tip charged for parties of more than eight and wrote “I give God 10% why do you get 18%?” above his signature. The chagrined waitress at the restaurant posted a photo of this on the social media. She was subsequently fired for violating company’s policy on customer privacy. This would have been understandable if the restaurant had not posted just 2 weeks ago a customer receipt that was complimenting them. Social media and social activists came heavily upon the management’s ambivalent stand and the firing of the waitress. In response, the company posted a note on their social media page defending their actions. This quickly drew over 10,000 comments, mostly negative, to which the management started responding by posting the same note over and over again. There were also accusations of the company deleting negative comments and blocking users. The restaurant also experienced a sizable drop in their footfall.The downward spiral continued for the restaurant as the management persisted in defending their actions and argued with those who criticised them. By the following week, the original post had generated over 18,000 negative comments.Q. Which of the following is the best way forward for the restaurant at this juncture?a)Unconditionally restore the waitress to her former position and salary on the ground that she was never at fault in the first place.b)Apologise to and reinstate the waitress and ask her to apologize for her breach of customer privacy and post both the apologies on social media.c)Reinstate the waitress provided she apologises for her breach of customer privacy and post that apology on the restaurants social media page.d)Reinstate the waitress if and only if she apologizes for her breach of customer privacy and posts that apology on her social media page.e)Recruit two waitresses at a higher wage but stick to the original decision of firing the waitress.Correct answer is option 'B'. Can you explain this answer? tests, examples and also practice CAT tests.
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