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I'm asking questions regarding material download etc through the email "support@edurev.in" several times. But no reply till date. I became the "infinite member" as such the webpage guide me to the download option. But whenever I press download, again ask me to pay showing the option "extend for Rs. 1249". What's the matter ? Should not the authority respond to my mail?
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I'm asking questions regarding material download etc through the email...
Response to Query Regarding Material Download and Non-Responsive Support Email


Overview

As an EduRev Infinite member, you have faced issues with material download and lack of response from the support email. You have also been prompted to pay for an extension despite being an existing member. In this response, we will address your concerns and provide guidance on how to resolve the issues.

Material Download Issue

It is unfortunate that you have been facing difficulties with material download. We suggest the following steps to resolve the issue:

  • Check if you have a stable internet connection.

  • Clear the cache and cookies of your browser and try again.

  • Ensure that you are logged in with the correct credentials.

  • If the issue persists, contact the EduRev support team at support@edurev.in with the details of the problem.



Non-Responsive Support Email

We apologize for the delay in response from the support team. Due to the high volume of queries, the response time may be delayed. However, we assure you that the support team will address your concerns as soon as possible. In the meantime, you can also reach out to the EduRev community for assistance.

Prompted to Pay for Extension

As an existing EduRev Infinite member, you should not be prompted to pay for an extension. This may be a technical glitch or an error on the website. Please contact the support team at support@edurev.in with the details of the issue, and they will assist you in resolving it.

Conclusion

We understand your frustration and apologize for the inconvenience caused. We hope that the steps provided above will help you resolve the issues you are facing with material download and non-responsive support email. If you have any further queries, please do not hesitate to contact the support team or the EduRev community for assistance.
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I'm asking questions regarding material download etc through the email "support@edurev.in" several times. But no reply till date. I became the "infinite member" as such the webpage guide me to the download option. But whenever I press download, again ask me to pay showing the option "extend for Rs. 1249". What's the matter ? Should not the authority respond to my mail?
Question Description
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