Why am I not getting access to the mock test after purchasing the NEET Infinity Pack?

There could be several reasons why you are not getting access to the mock tests after purchasing the NEET Infinity Pack. Here are some possible explanations and solutions to consider:

1. Delay in Activation:
- Sometimes, there might be a delay in activating the mock test access after purchasing the NEET Infinity Pack. This delay could be due to technical issues or manual processing.
- Solution: It is recommended to wait for a reasonable amount of time (usually mentioned in the terms and conditions or purchase confirmation) for the activation process to be completed. If the delay persists, you can reach out to the customer support team of EduRev, the platform from which you purchased the pack, and inquire about the status of your access.

2. Incorrect Email or Account:
- It is possible that you might have provided an incorrect email address or account details while purchasing the NEET Infinity Pack. This discrepancy can lead to a mismatch between your purchase and the account you are using to access the mock tests.
- Solution: Double-check the email address and account details associated with your EduRev account. Contact the customer support team and provide them with the correct information to rectify any discrepancies.

3. Technical Glitches:
- Technical glitches can sometimes occur on online platforms, leading to access issues for certain users. These glitches can be related to server errors, software bugs, or compatibility problems.
- Solution: Refresh the page, clear your browser cache, and try accessing the mock tests again. If the problem persists, switch to a different browser or device to see if that resolves the issue. If not, contact the customer support team and inform them about the technical glitch you are facing.

4. Subscription Expiry:
- It is possible that your access to the mock tests has expired because your subscription to the NEET Infinity Pack has ended. The duration of the subscription can vary, depending on the specific pack you purchased.
- Solution: Check the validity period of your subscription. If it has expired, you may need to renew your subscription or purchase a new pack to regain access to the mock tests.

5. Payment Failure:
- In some cases, the payment for the NEET Infinity Pack might not have been successfully processed, leading to a lack of access to the mock tests.
- Solution: Verify your payment status by checking your bank statement or payment confirmation. If the payment was not successful, contact the customer support team to rectify the issue and ensure that your access is granted.

Remember, these are general possible reasons for not getting access to the mock tests after purchasing the NEET Infinity Pack. It is advisable to contact the customer support team of EduRev or the platform you purchased the pack from for specific assistance tailored to your situation.