Issue: Locked Daily Mock Test in the Infinity Package for NEET


Solution: Troubleshooting steps to unlock the Daily Mock Test

1. Clear Cache and Refresh:
- Sometimes, the locked status might be due to a temporary glitch or cache issue. Clear the cache and refresh the page.
- To clear the cache, go to the browser settings and look for the option to clear browsing data. Clear the cache and cookies, then refresh the page.

2. Logout and Login:
- Log out of your account and then log in again. This can help refresh your account settings and resolve any temporary issues.

3. Contact EduRev Support:
- If the above steps do not resolve the issue, reach out to EduRev support for assistance. They have a dedicated customer support team that can help troubleshoot and resolve any technical issues you may be facing.
- Visit the EduRev website and look for the "Contact Us" or "Support" section. Use the provided contact information such as email or helpline number to get in touch with their support team.

4. Provide Purchase Details:
- When contacting EduRev support, provide them with the necessary details about your purchase. This includes the invoice or transaction ID, date of purchase, and any other relevant information.
- This will help the support team locate your purchase details and assist you more effectively.

5. Request for Unlock:
- Explain the issue you are facing with the locked Daily Mock Test and request the support team to unlock it for you.
- Clearly state that you have already purchased the Infinity Package and should have access to all the features, including the Daily Mock Test.

6. Follow-up and Patience:
- After reaching out to EduRev support, be patient and wait for their response. They will investigate the issue and take appropriate actions to resolve it.
- If necessary, follow up with them for updates and provide any additional information they may require to expedite the resolution.

7. Review Terms and Conditions:
- While waiting for the issue to be resolved, review the terms and conditions of the Infinity Package to ensure that you have not missed any specific instructions or requirements for unlocking the Daily Mock Test.
- This will help you understand if there are any additional steps or conditions that need to be fulfilled to access the locked content.

Following these troubleshooting steps and reaching out to EduRev support should help resolve the issue of the locked Daily Mock Test in the Infinity Package for NEET. Remember to provide all the necessary details and be patient while awaiting a resolution.