I'm also facing such type of issues and then suddenly I contacted with Edurev memeber and they said : We sincerely apologize for the inconvenience caused to you. We understand that the payment has been deducted from your account but the same has not been credited in our account yet, such problems occur in some cases, where the amount is deducted from the user's end but is not received immediately.

In such cases, either of the two things happens:
1. The amount is auto-refunded to your account. You can purchase EduRev Infinity again in this case.
2. The payment is credited in our account after some time and the EduRev Infinity access is activated as soon as we receive the payment. It usually happens in 1-2 business days but can also take a maximum of 5-7 business days for the payment to be credited in our account.

You needn't worry about that, we keep a close track of all the transactions. And your EduRev Infinity access will be activated as soon as the payment is credited in our account.

Feel free to reach out to us for any further assistance. And we are also available on +91-9466773575 (Call/WhatsApp).

Regards,
Team EduRev

Possible response:

Guidance for resolving payment and enrollment issues in EduRev Infinity Course

If you have paid for EduRev Infinity Course but encounter problems with accessing the course content, here are some steps you can take to troubleshoot the issue:

1. Check your email for confirmation: After you make a payment for the course, EduRev should send you an email confirming the payment and providing you with a link or code to activate the course. Make sure you have received such an email and follow the instructions in it carefully.

2. Clear cache and cookies: Sometimes, the browser may retain some old data or settings that interfere with the course activation. You can try clearing the cache and cookies of your browser and then reload the EduRev website to see if that resolves the issue.

3. Contact EduRev support: If you still cannot access the course after trying the above steps, you can contact EduRev support through their Help Center or email support@edurev.in. Explain your situation clearly and provide them with your payment details and order ID, if available. They should be able to assist you in resolving the issue or refunding your payment if necessary.

4. Avoid multiple payments: If you see a prompt to join the course again after you have already paid for it, do not make another payment unless you are sure that the previous payment did not go through. Making multiple payments may result in duplicate charges and confusion, and it may take longer to get a refund or resolve the issue.

5. Be patient and persistent: Resolving payment and enrollment issues may take some time and effort, but do not give up too soon. Keep your payment details and communication records handy and follow up with EduRev support if you do not hear back from them within a reasonable time.

By following these steps, you should be able to resolve most payment and enrollment issues in EduRev Infinity Course. Remember to stay calm, cautious, and communicative throughout the process.